Wellness Programme Lead — Participant & Client Coordination

RAFFLES MEDICAL GROUP LTD; Dublin; On-site; EUR 30,000 - 45,000; Full time

Job summary

RAFFLES MEDICAL GROUP LTD is seeking a proactive Programme Coordinator to support delivery of corporate health and wellness programmes under Raffles Health / HealthyLongevity. You will manage the participant journey from onboarding to programme completion, coordinating appointments and communications with participants, doctors, coaches and client teams.

The role focuses on keeping accurate records, following up with participants and ensuring smooth programme delivery, with opportunities to help

Qualifications

• Diploma or Degree in Business Administration, Healthcare Administration, Health Sciences, Hospitality, Customer Service or a related discipline.
• Prior experience in programme coordination, healthcare administration, customer service, operations or client-facing roles would be advantageous.
• Strong organisational and coordination skills with the ability to manage multiple participants and activities concurrently.
• Good written and verbal communication skills.
• Comfortable communicating with participants, healthcare professionals and corporate clients.
• Proficient in Microsoft Office, particularly Excel, Word and PowerPoint.
• Able to maintain accurate records and handle confidential participant information appropriately.
• Proactive, responsible and able to follow through on tasks with minimal supervision.
• Detail-oriented with good problem-solving skills.

Responsibilities

• Coordinate the end-to-end onboarding of participants into corporate health and wellness programmes.
• Communicate with participants on programme requirements, appointments, registration and next steps.
• Coordinate appointments with doctors, coaches and other members of the care team.
• Conduct regular follow-ups with participants, including appointment reminders, missed appointments and outstanding programme activities.
• Encourage participant engagement and track attendance, follow-ups and programme completion.
• Maintain accurate participant records, programme trackers and documentation.
• Serve as an operational point of contact for corporate clients and respond to programme-related enquiries.
• Coordinate programme schedules, communications, activities and other operational requirements.
• Prepare programme updates, participation statistics, reports and other required documentation.
• Identify operational issues or participants requiring additional support and elevate them to the appropriate programme or clinical team.
• Support the collection of participant feedback and programme outcome information. Assist with the implementation and onboarding of new corporate wellness programmes and clients.
• Support the development of programme workflows, processes, templates and standard operating procedures.
• Provide general administrative and operational support to the Raffles Health / HealthyLongevity team.

Skills

Organised

Proactive

Communication

Microsoft Office

Education

Diploma/Degree in Business Administration|Healthcare Administration|Health Sciences|Hospitality|Customer Service

Tools

Excel

Word

PowerPoint

Job description

RAFFLES MEDICAL GROUP LTD is seeking a proactive Programme Coordinator to support delivery of corporate health and wellness programmes under Raffles Health / HealthyLongevity. You will manage the participant journey from onboarding to programme completion, coordinating appointments and communications with participants, doctors, coaches and client teams.

The role focuses on keeping accurate records, following up with participants and ensuring smooth programme delivery, with opportunities to help