Clinic Communications & Scheduling Lead

ASCLE HEALTHCARE PRIVATE LIMITED; Dublin; On-site; EUR 28,000 - 42,000; Full time

Job summary

Ascle Healthcare Group in Singapore seeks a Customer Service Coordinator to manage communications and appointments across multiple clinics, ensuring smooth patient interactions and accurate clinic operations.

You will handle inbound and outbound WhatsApp messages, calls, and emails with professionalism, schedule and follow up on appointments, maintain records, and ensure compliance with SOPs to deliver high-quality patient care and a seamless clinic experience.

Responsibilities

• Manage inbound and outbound WhatsApp messages, phone calls, and emails promptly and professionally to maintain clear communication with patients and internal teams
• Schedule, coordinate, and follow up on patient appointments across clinics to optimize clinic workflow and patient access
• Handle general enquiries accurately and escalate…
• Maintain accurate records and ensure compliance with SOPs and service protocols to support operational consistency and quality
• Review, assess, and respond to enquiries in a timely manner to deliver quality customer service and patient support
• Collaborate with different business units to provide a seamless, one-stop solution for patients, enhancing their overall experience
• Resolve feedback or issues raised by patients, customers, or internal operations teams by identifying root causes and implementing effective solutions
• Deliver a professional and high-quality service experience at all patient touchpoints to uphold clinic reputation and patient satisfaction
• Identify patients’ needs and maintain a consistently high level of service delivery and satisfaction through attentive and responsive care
• Proactively manage patient feedback and challenges calmly and professionally to ensure positive outcomes and continuous improvement

Job description

Ascle Healthcare Group in Singapore seeks a Customer Service Coordinator to manage communications and appointments across multiple clinics, ensuring smooth patient interactions and accurate clinic operations.

You will handle inbound and outbound WhatsApp messages, calls, and emails with professionalism, schedule and follow up on appointments, maintain records, and ensure compliance with SOPs to deliver high-quality patient care and a seamless clinic experience.