Weighing Field Service Engineer

Mason Technology Ltd.; Cork; On-site; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Company Pension

Healthcare/EAP

Company Car with fuel card

Head Office Parking

Travel tickets/bike to work

Social club and events

Job summary

Mason Technology Ltd. in Cork is seeking a Weighing Field Service Engineer for a full-time permanent role with countrywide travel requirements.

Based in Cork, you will join the Weighing Technical Support Team within the Service Department, providing on-site and remote support. You will install, calibrate and repair weighing equipment, including Mettler Toledo systems, while maintaining documentation and liaising with customers and internal teams.

Qualifications

• Recognised course in electrical/instrumentation/mechanical engineering.
• Experience installing, commissioning and servicing weighing equipment.
• Experience with ISO/INAB quality systems.
• Full clean driving licence.

Responsibilities

• Install, calibrate and service weighing equipment on site and in the field.
• Respond to breakdowns and perform preventative maintenance.
• Liaise with customers via phone/email/Microsoft Teams.
• Maintain accurate service records and certificates.
• Attend overseas training when required.
• Travel countrywide and stay overnight when needed.

Skills

Electrical/Instrumentation

Mechanical eng.

Weighing equipment servicing

Fault finding

Communication skills

Education

Electrical/Instrumentation course

Tools

MS Office

Job description

Mason Technology is a wholly owned Irish company established in 1780, the principal activities are the distribution and supply of laboratory and analytical instruments.

Mason Technology is seeking to recruit a Weighing Field Service Engineer based in Cork on a full-time permanent contract with a requirement to travel countrywide when necessary. This role will involve working in the service department as part of our Weighing Technical Support Team.

Key Duties and Responsibilities

• Perform installations, preventative maintenance and respond to breakdowns on Mettler Toledo weighing equipment.
• Work in pharmaceutical environments while utilising the force calibration unit for tank and vessel weighing.
• Work on third party weighing equipment for calibration and breakdowns.
• Liaise with customers on and off site via phone, email or Microsoft Teams to provide solutions to issues of various types of weighing equipment.
• Maintain communication with the WTS Manager and Service Coordinator to insure the efficient completion and scheduling of outstanding calls.
• Ensure all documentation of works is completed in a timely manner to the highest standard.
• Maintain accurate service records and certifications in Mason Technology service system and complete in a timely manner.
• Basic troubleshooting of weighing equipment and escalation to the relevant team if required.
• Maintain designated Mason Technology testing equipment and report any defects to our Quality Department.
• Provide user training and assist with training of other team members when required.
• Follow environmental health & safety regulatory requirements and maintain Mason Technology’s standards in quality and customer service.
• Be fully aware of and strictly adhere to health & safety, fire, and security procedures.
• Attend overseas training when required
• Participate in training and coaching of team members as required.
• Undertake any other business or ad-hoc duties relevant to the post, as and when required.
• Travel to customer sites countrywide and stay overnight in hotel accommodation when required.
• Focus on customer requirements for urgent breakdown response when required.

Qualifications, Knowledge and Skills Required

• A recognised course completed in electrical/instrumentation/mechanical engineering.
• Strong background in installation, commissioning, and servicing of weighing equipment is a major advantage.
• Previous experience in a similar technical role is essential.
• Experience of working within quality systems such as ISO, INAB etc
• Ability to fault find and repair Industrial weighing equipment.
• A good knowledge of related industry products and tools.
• Full clean driving licence is essential.

What’s Important to Us

• The successful candidate must be willing to work as part of team and off one’s own initiative while liaising with the Team Lead and Coordinators when necessary.
• Proactive and self-motivated.
• Excellent work ethic.
• An individual with strong communication and interpersonal skills.
• Strong IT skills, with proficiency in Microsoft Office.
• Excellent attention to detail.
• Strong organisational skills and the ability to multi-task.
• Highly motivated, confident, resilient, and positive attitude.

Package

• Attractive base salary
• Bonus structure
• Company Pension
• Healthcare/EAP
• Company Car, plus fuel card
• Head Office Parking
• Social club and social events
• Travel ticket/bike to work
• Death in service
• Income protection