External Support Specialist

Calibre Scientific Group; Dublin; On-site; EUR 40,000 - 54,000; Full time

Job summary

Carl Stuart, a Calibre Scientific Company, seeks a qualified instrumentation engineer to support and maintain our advanced instrumentation for analysts and technicians nationwide. The role includes onsite service from our Dublin office and travel across the country, with opportunities to learn new technologies.

You will plan calibrations, perform IQ/OQ, PM and PV, document results, and generate certificates. Travel and a driving licence are required.

Qualifications

• Suitable third level education in an engineering or scientific discipline.
• Two years’ experience as instrumentation technician or laboratory technician.
• Willingness to travel within Ireland and abroad as required.

Responsibilities

• Plan calibrations and validations with service team.
• Perform IQ/OQ, calibrations, PM and PV on instruments.
• Document PV results and prepare certificates and reports.
• Maintain accurate CRM records and support sales on projects.
• Engage with customers and provide onsite technical support.

Skills

Customer engagement

Attention to detail

Communication

Technical support

Education

Engineering or scientific degree

Tools

CRM system

Microsoft Office

Job description

At Carl Stuart, A Calibre Scientific Company, our reputation as a leader in analytical chemistry, materials characterisation, and fluid dynamics has been built on the strength of our exceptional technical services team.

For more than 41 years, we have continued to grow by delivering innovative, dependable, and resilient solutions to customers across a wide range of industries throughout Ireland. We are now seeking a qualified engineer to support and maintain our portfolio of advanced instrumentation used by analysts, scientists, engineers, and technicians nationwide.

We foster a dynamic, collaborative, and supportive working environment where every team member is encouraged to contribute to both their own professional development and the continued success of the business. Our philosophy is simple: what we do, we do well — and we take pride in delivering the highest standards of service and expertise to our customers.

The ideal candidate will have a strong technical background, excellent attention to detail, and the ability to think independently in fast-paced situations. We are looking for a motivated and adaptable engineer who learns quickly, communicates confidently, and can provide outstanding support to our customers.

Continuous learning is central to our culture, so a genuine enthusiasm for developing new skills and embracing emerging technologies is essential. Professionalism, approachability, and strong customer engagement skills are key qualities for success in this role, as your contribution will play an important part in expanding our national reach and impact.

Basic Functions:

• To act as a responsible representative of Carl Stuart Ltd. and always maintain the best interest of the company, its employees, customers and suppliers.
• To deliver technical support for a range of customers and / or a specific equipment range. This will entail onsite service in our Dublin office, travelling to sites on a country wide basis or even outside the country for technical training.
• To effectively market, sell, and deliver technical services, you will be expected to build a comprehensive understanding of the Customer sites, Customer requirements and product ranges within a reasonable timeframe. In addition to developing strong technical knowledge of the instruments we support and supply, you will also need to become familiar with the applications in which these instruments are used.
• Maintain accurate customer records within our CRM system.
• Carrying out the service and support duties will require a planned and organised approach, which will allow you to make efficient use of your time with support from the Service management team.

Specific Duties:

1.Responsibilities for planning calibrations and validations

• Work with service coordination team to arrange site visits
• Ensuring correct spare parts and appropriate in calibration test equipment ready for each site visit.
• Preparing quotes for service proposals and repairs.
• Maintaining and updating our company database and service database with new customers and service jobs and all relevant information updated to the Prospect CRM

2. Responsibilities for performing calibrations and validations

• Installations (IQ/OQ)
• Calibrations
• Preventive maintenance (PM)
• Performance verification (PV)
• Calibrations
• Preventive maintenance (PM)
• Performance verification (PV)Quality testing prior to shipping
• Ensure compliance with all aspects of our service, calibration, and general quality management procedures always.
• Commit to a continuous learning regime with a view to always building on your own personal knowledge and expertise.
• Answering technical queries from customers.
• Documenting PV results and producing reports/certificates/documents.

3. Other

• Work closely with the sales team on upcoming projects and to identify sale opportunities
• Attend online/in-house/overseas training arranged with suppliers/partners
• Attend and participate in scheduled service meetings and any service training workshops/seminars/discussions.

Education and Experience

Desirable education : Suitable third level education in an engineering or scientific discipline

Required experience: Two Years’ experience as an instrumentation technician.

or

Two years’ experience as laboratory technician in

or

Suitable prior experience in a relevant field preferably in a gravimetric, weighing and or temperature discipline.

Other Requirements

• Ability to travel within Ireland and abroad where necessary.
• Excellent communication, interpersonal, and organizational skills.
• Strong computer experience including all the Microsoft Office applications.
• Clean full Irish driving licence.
• Up to date Safe Pass would be beneficial.