Warranty Administrator - Rathcoole, Dublin

Liebherr Group; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Training and personal development

Competitive salary and benefits

Job summary

Liebherr Group in Ireland seeks a Warranty Administrator to support the Earthmoving Technical After Sales team. You will manage warranty claims, supplier recoveries, service contracts and departmental reporting, acting as the liaison between internal teams, suppliers and customers.

Responsibilities include claim preparation, data reporting and coordinating travel, hotel bookings, and extended warranties. Prior warranty/aftersales experience preferred; role offers development opportunities.

Qualifications

• Experience in warranty administration or aftersales coordination.
• Strong attention to detail with accurate claims processing and data handling.
• Excellent communication with suppliers, customers and internal teams.

Responsibilities

• Validate warranty claims and maximise recoveries for labour, parts and sub-contracts.
• Prepare clear, accurate claims and documentation for suppliers.
• Challenge information when needed and obtain better data from depots.
• Prepare documentation for returning failed parts to factories.
• Maintain communications between suppliers, factories and internal departments.
• Issue credit note requests and manage warranty contracts.
• Monitor service information progress and prepare reports and statistics.
• Collect data and report on Key Account performance.
• Support After Sales with LiDAT telematics data analysis and Travel & hotel bookings.
• Undertake tasks as required by Liebherr – Great Britain Ltd.

Skills

Warranty administration

Service coordination

Aftersales support

MS Excel

Communication skills

Attention to detail

Tools

LiDAT

Job description

The Warranty Administrator plays a key role in supporting the success of the Earthmoving Technical After Sales department through the efficient management and administration of warranty claims, supplier recoveries, service contracts, and departmental reporting activities. Acting as a central point of coordination between internal teams, factories, suppliers, and customers, the role is responsible for ensuring accurate claim processing, maximising cost recovery opportunities, and maintaining the highest levels of customer service while working within Liebherr-Great Britain Ltd.’s core principles of

Business Performance, Customer Focus, People & Teamwork, and Leadership.

Your Responsibilities

• Confirm the validity of warranty claims received and maximise the levels of labour, materials, spare parts and sub-contract items recovered.
• Preparing clear, concise and accurate claims, of all types, to our suppliers.
• Question the acceptability or validity of a component or claim at any stage in the process, obtain better information from the depot and communicate effectively to the concerned factory.
• Prepare correct documentation for returning failed parts to factories.
• Establish and maintain good communications and effective relationships between suppliers, factories and internal departments in the UK and abroad.
• Issuing credit note requests.
• Prepare, distribute and monitor documentation for Extended Warranties and Contracts.
• Monitor and report on Service Information progress.
• Prepare reports and statistics on all aspects of the department’s activities.
• Collect data and prepare reports on Key Account customer performance.
• Support the After Sales team with machine performance using the Liebherr telematics system LiDAT as & when requested.
• Support the After Sales department with Travel & hotel bookings.
• Undertake other tasks that may be required from time to time by Liebherr – Great Britain Ltd.
• Undertake all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements, Implement safe systems of work as necessary.

Your Profile

• Previous experience in warranty administration, service coordination, aftersales support, or a similar administrative role.
• Strong attention to detail with the ability to accurately process claims, documentation, reports, and data.
• Excellent communication skills, capable of liaising effectively with suppliers, manufacturers, internal departments, and customers.
• Proficient in Microsoft Office, particularly Excel, with experience producing reports and analysing performance data.
• Ability to investigate and challenge information, identify discrepancies, and ensure claims meet supplier requirements.
• Ideally experienced within engineering, construction equipment, automotive, plant, agricultural machinery, or a technical aftersales environment.

What We Are Offering

• The opportunity to work with an industry-leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development.

One Passion. Many Opportunities.

The Company

The Earthmoving Division of Liebherr in Ireland is part of the successful Liebherr Group operating worldwide with nearly 50,000 employees. The Group also runs a factory in Killarney which sells container cranes worldwide. The successful operation in Rathcoole (near Dublin) is responsible for sales and servicing of Liebherr equipment throughout Ireland. Our range of products includes wheeled and crawler hydraulic excavators, crawler tractors, and wheeled loaders all being widely used in the recycling, mining, construction and material handling industries.

Location

Liebherr-Construction Equipment Ireland Limited
Unit 32Ni Greenogue Industrial Estate
Dublin
Ireland (IE)

Contact

Aleksandra Szczepanska
[e-mail]