Warranty & After-Sales Coordinator

Liebherr-Werk Nenzing GmbH; Dublin; On-site; EUR 32,000 - 40,000; Full time

Benefits offered by this job

Industry-leading manufacturer

Secure work environment

Competitive salary

Training & development

Job summary

Liebherr-Construction Equipment Ireland Limited in Rathcoole, Co. Dublin, is seeking a Warranty Administrator to manage warranty claims, supplier recoveries, service contracts, and departmental reporting, acting as the central link between internal teams, factories, suppliers and customers.

The role emphasizes accurate claim processing, maximizing cost recovery, and high customer service while adhering to Liebherr's principles of Business Performance, Customer Focus, People & Teamwork, and

Qualifications

• Previous experience in warranty administration, service coordination, aftersales support, or a similar administrative role.
• Strong attention to detail with the ability to accurately process claims, documentation, reports, and data.
• Excellent communication skills, capable of liaising effectively with suppliers, manufacturers, internal departments, and customers.
• Proficient in Microsoft Office, particularly Excel, with experience producing reports and analysing performance data.
• Ability to investigate and challenge information, identify discrepancies, and ensure claims meet supplier requirements.
• Ideally experienced within engineering, construction equipment, automotive, plant, agricultural machinery, or a technical aftersales environment.

Responsibilities

• Confirm the validity of warranty claims received and maximise the levels of labour, materials, spare parts and sub-contract items recovered.
• Preparing clear, concise and accurate claims, of all types, to our suppliers.
• Question the acceptability or validity of a component or claim at any stage in the process, obtain better information from the depot and communicate effectively to the concerned factory.
• Prepare correct documentation for returning failed parts to factories.
• Establish and maintain good communications and effective relationships between suppliers, factories and internal departments in the UK and abroad.
• Issuing credit note requests.
• Prepare, distribute and monitor documentation for Extended Warranties and Contracts.
• Monitor and report on Service Information progress.
• Prepare reports and statistics on all aspects of the department’s activities.
• Collect data and prepare reports on Key Account customer performance.
• Support the After Sales team with machine performance using the Liebherr telematics system LiDAT as & when requested.
• Support the After Sales department with Travel & hotel bookings.
• Undertake other tasks that may be required from time to time by Liebherr – Great Britain Ltd.
• Undertake all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements, Implement safe systems of work as necessary.

Skills

Warranty administration

Service coordination

Aftersales support

Attention to detail

Communication skills

Excel reporting

Data analysis

Problem solving

Tools

LiDAT

Microsoft Office

Job description

Liebherr-Construction Equipment Ireland Limited in Rathcoole, Co. Dublin, is seeking a Warranty Administrator to manage warranty claims, supplier recoveries, service contracts, and departmental reporting, acting as the central link between internal teams, factories, suppliers and customers.

The role emphasizes accurate claim processing, maximizing cost recovery, and high customer service while adhering to Liebherr's principles of Business Performance, Customer Focus, People & Teamwork, and