Warehouse Customer Administrator

Controlled Environments Company (CEC); Ireland; On-site; EUR 28,000 - 36,000; Full time

Job summary

Controlled Environments Company (CEC) in Dublin 15 is seeking a Warehouse Customer Administrator to join a busy team. You will handle customer enquiries by phone and email, and ensure accurate data entry on SAP and other systems.

The role requires 2–3 years in a similar customer-focused position, along with strong administration and Microsoft Office skills. You will work to identify customer needs and deliver first-class service while supporting colleagues across the business.

Qualifications

• 2–3 years’ experience in a similar role.
• Ability to identify customer needs and provide high level of customer service.
• Confidence to discuss product benefits and features.
• Good communication, organisational and administration skills.
• Flexible and proactive attitude.
• Experience of SAP or similar ERP system.
• Strong Microsoft Office skills (Outlook, Excel, PowerPoint, Word).

Responsibilities

• Deal with customer enquiries by phone and email.
• Develop good business relationships with new and existing customers.
• Deliver first class customer service.
• Liaise effectively with internal team members to complete tasks and distribute information.
• Increase customer satisfaction by solving problems and identifying improvement areas.
• Perform actions, reporting, and input of information on SAP and other systems as required.
• Compile and manage regular customer reports.
• Participate in stock-related activities (goods in/out).

Skills

Customer service

Communication

Organisation

Administration

Problem solving

Flexibility

Proactive mindset

Customer relations

Tools

SAP

Microsoft Office

Job description

Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for a Warehouse Customer Administrator, to join our busy team located in Dublin 15.

Responsibilities

• Deal with customer enquiries by phone and email.
• Develop good business relationships with new and existing customers.
• Deliver first class customer service.
• Liaise effectively with internal team members to complete tasks and distribute information.
• Increase customer satisfaction by solving problems and identifying improvement areas.
• Perform various actions, reporting, and input of information on SAP and various other operating systems as required.
• Compile and manage the regular communication of various reports to customers.
• Take part in various stock, or goods in/ goods out, related activities.

Skills And Experience

• At least 2-3 years’ experience in a similar role.
• Ability to identify customer needs and provide high level of customer service.
• Confidence to discuss the benefits and features of products.
• Good communication, organisational and administration skills.
• Flexible and Pro-active attitude.
• Ability to embrace new ideas / initiatives when they arise.
• Experience of SAP or similar ERP system.
• Strong Microsoft office skills such as Outlook, Excel, PowerPoint, Word.