Virtual Assistant – Customer Support & Tutor Coordination

Virtual Assistants; Ireland; Remote; EUR 17,000 - 22,000; Part time

Job summary

Virtual Assistants Ireland in Ireland-based remote role seeks a reliable Virtual Assistant to manage customer communications, WhatsApp Business enquiries and tutor interview coordination.

The position requires availability Monday to Sunday, 9am–9pm Irish time, with first response targets and organised scheduling. Candidates should be proactive, detail-focused and comfortable using scheduling tools and WhatsApp Business to maintain a seamless customer experience.

Qualifications

• Excellent written and verbal communication skills.
• Experience in customer service or administrative support.
• Confident using WhatsApp Business and online scheduling tools.
• Excellent organisational and time-management skills.
• Ability to work independently and follow established procedures.
• Reliable and responsive within the agreed availability window.

Responsibilities

• Monitor and respond to WhatsApp Business messages between 9am and 9pm, Monday to Sunday.
• Ensure customer enquiries receive a response within 90 minutes.
• Personalise and send predefined message templates.
• Follow the established three-message communication process before forwarding enquiries to the relevant tutor.
• Organise and schedule tutor interviews.
• Communicate with prospective tutors to arrange suitable interview times.
• Send interview confirmations and relevant details.
• Maintain an organised interview schedule and follow up where necessary.
• Respond professionally to routine customer queries and forward relevant enquiries to tutors.

Skills

Written and verbal communication

Customer service

Organisational skills

Time management

Independent worker

Tools

Google Workspace

Job description

Virtual Assistant

Part-Time (Monday to Sunday, Remote, Ireland Based)

Business Overview

Our client operates an online tutoring platform connecting students with tutors across Ireland.

We are seeking a reliable, organised and proactive Virtual Assistant to assist with customer communications, WhatsApp Business enquiries and tutor interview coordination. Availability required Monday to Sunday, between 9am and 9pm (Irish time).

Key Responsibilities

1. WhatsApp Business & Customer Enquiries

• Monitor and respond to WhatsApp Business messages between 9am and 9pm, Monday to Sunday
• Ensure customer enquiries receive a response within 90 minutes
• Personalise and send predefined message templates
• Follow the established three-message communication process before forwarding enquiries to the relevant tutor
• Organise and schedule tutor interviews
• Communicate with prospective tutors to arrange suitable interview times
• Send interview confirmations and relevant details
• Maintain an organised interview schedule and follow up where necessary

3. General Customer Support

• Respond professionally to routine customer queries
• Forward relevant enquiries to tutors
• Maintain accurate records of communications
• Follow established company procedures to ensure a consistent customer experience
  

Skills and Requirements

• Excellent written and verbal communication skills
  
• Experience in customer service or administrative support
• Confident using WhatsApp Business and online scheduling tools
• Excellent organisational and time-management skills
  
• Ability to work independently and follow established procedures
• Reliable and responsive within the agreed availability window
  

Preferred (Not Essential)

The following would be beneficial but is not essential:

• Experience in the education or online tutoring sector
• Previous experience coordinating interviews or appointments
• Familiarity with Google Workspace
  
• Availability required Monday to Sunday, 9am to 9pm (Irish time)
• WhatsApp Business enquiries to be responded to within 90 minutes
• Working hours and coverage arrangements to be agreed
• Flexible working pattern with short check-ins throughout the day, depending on message volume
  
• Fully remote role
  
• Ireland-based candidates only
  

Serving clients across Dublin, Cork, Galway, Limerick and nationwide Ireland.

Virtual Assistants Ireland

Sandyford

Dublin 18

D18CV48

Republic of Ireland