Part-Time Remote Virtual Assistant: Tutor Communications

Virtual Assistants Group; Ireland; Remoto; EUR 17.000 - 22.000; Part-time

Descrizione del lavoro

Virtual Assistants Ireland in Ireland-based remote role seeks a reliable Virtual Assistant to manage customer communications, WhatsApp Business enquiries and tutor interview coordination.

The position requires availability Monday to Sunday, 9am–9pm Irish time, with first response targets and organised scheduling. Candidates should be proactive, detail-focused and comfortable using scheduling tools and WhatsApp Business to maintain a seamless customer experience.

Competenze

• Excellent written and verbal communication skills.
• Experience in customer service or administrative support.
• Confident using WhatsApp Business and online scheduling tools.
• Excellent organisational and time-management skills.
• Ability to work independently and follow established procedures.
• Reliable and responsive within the agreed availability window.

Mansioni

• Monitor and respond to WhatsApp Business messages between 9am and 9pm, Monday to Sunday.
• Ensure customer enquiries receive a response within 90 minutes.
• Personalise and send predefined message templates.
• Follow the established three-message communication process before forwarding enquiries to the relevant tutor.
• Organise and schedule tutor interviews.
• Communicate with prospective tutors to arrange suitable interview times.
• Send interview confirmations and relevant details.
• Maintain an organised interview schedule and follow up where necessary.
• Respond professionally to routine customer queries and forward relevant enquiries to tutors.

Conoscenze

Written and verbal communication

Customer service

Organisational skills

Time management

Independent worker

Strumenti

Google Workspace

Descrizione del lavoro

Virtual Assistants Ireland in Ireland-based remote role seeks a reliable Virtual Assistant to manage customer communications, WhatsApp Business enquiries and tutor interview coordination.

The position requires availability Monday to Sunday, 9am–9pm Irish time, with first response targets and organised scheduling. Candidates should be proactive, detail-focused and comfortable using scheduling tools and WhatsApp Business to maintain a seamless customer experience.