VIP Guest Experience Lead

The Kingsley; Cork; On-site; EUR 42,000 - 52,000; Full time

Benefits offered by this job

Educational programmes

Dining discounts up to 50%

Staff parking

Gym membership

Spa discounts

Job summary

The Kingsley in Cork is seeking an experienced Guest Relations Manager to join our Front Office team. You will lead guest relations across the hotel, mentor staff through briefings, and drive exceptional service while promoting Dining Outlets, Spa and Health Club.

Knowledge of the Cork area and excellent grooming and presentation are essential, with a passion for delivering high standards of guest care and problem resolution.

Qualifications

• Experience in guest relations management in hospitality.
• Excellent customer service and problem solving.
• Knowledge of Cork area and local knowledge.
• Fluent English and professional appearance.
• Ability to mentor staff and lead briefings.

Responsibilities

• Ensure guest satisfaction across all areas of The Kingsley.
• Provide excellent guest service experience and mentor others through briefings.
• Upsell and promote Dining Outlets, Spa and Health Club.
• Manage guest feedback on platforms and report progress.
• Maintain and improve guest satisfaction scores.
• Liaise with guests on itineraries and provide local knowledge.
• Assist with in-house bookings for dinner and spa, etc.

Skills

Guest service

Team leadership

Problem solving

Communication

Opera PMS

Tools

Opera PMS

Job description

The Kingsley in Cork is seeking an experienced Guest Relations Manager to join our Front Office team. You will lead guest relations across the hotel, mentor staff through briefings, and drive exceptional service while promoting Dining Outlets, Spa and Health Club.

Knowledge of the Cork area and excellent grooming and presentation are essential, with a passion for delivering high standards of guest care and problem resolution.