Veterinary Diagnostics Customer Care Specialist

Connected MedTech; Balbriggan; On-site; EUR 35,000 - 48,000; Full time

Benefits offered by this job

Company profit share scheme

Life assurance

Job summary

Connected MedTech is seeking a customer-focused team member to act as the primary link between customers, service engineers, sales and internal teams. The role is mainly office-based with some field exposure, supporting service and repair processes and helping drive sales opportunities.

You will manage inquiries, build relationships with veterinary clients, coordinate contracts and keep systems up to date. Veterinary experience is a bonus but not required.

Qualifications

• Customer service experience in a technical or product-based environment.
• Experience supporting or working alongside sales teams.
• Strong organisational skills and attention to detail.
• Confident written and verbal communication.

Responsibilities

• Handle day-to-day customer enquiries by phone and email.
• Build long-term relationships with veterinary clients.
• Coordinate service and repair processes with the technical team.
• Support sales by creating opportunities and orders in SAP.
• Manage service contracts, especially endoscopy ones.
• Liaise with finance, marketing and operations.
• Keep records accurate across systems.

Skills

Customer service experience

Sales support experience

Organisational skills

Communication skills

Tools

SAP

Job description

Connected MedTech is seeking a customer-focused team member to act as the primary link between customers, service engineers, sales and internal teams. The role is mainly office-based with some field exposure, supporting service and repair processes and helping drive sales opportunities.

You will manage inquiries, build relationships with veterinary clients, coordinate contracts and keep systems up to date. Veterinary experience is a bonus but not required.