Urgent Care Administrator Carrickmines

Vhi; Dún Laoghaire-Rathdown; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Bonus

Health Insurance

Pension

Income Continuance

EAP

Job summary

Vhi Health & Wellbeing is seeking proactive Urgent Care Administrators to join our team in Carrickmines, Dublin 18. Two opportunities exist: one permanent full-time and one full-time temporary (12 months).

The role focuses on delivering excellent patient experiences, managing multi-channel communications, and supporting efficient urgent care services. Candidates should have at least 1 year of administrative experience, strong customer-service skills, and solid IT proficiency (MS Word, Excel,

Qualifications

• Minimum 1 year experience in an administrative role.
• Experience in a customer facing role is essential.
• Healthcare setting experience is advantageous but not required.
• Good IT skills – MS Word, Excel and Outlook.

Responsibilities

• Provide excellent level of customer service to patients attending the Clinic.
• Manage all communications in a respectful and courteous manner (face-to-face, phone, email).
• Enter accurate information and maintain computerised patient files.
• Organise and book patient appointments and advise on costs related to Vhi policies.
• Direct patients to attending doctor or nurse.
• Process payments and issue receipts; aim to minimise bad debts.
• Issue invoices for services delivered and perform daily cash reconciliations.
• Handle patient queries and escalate as needed.
• Coordinate with clinicians and administration to ensure smooth reception operations.
• Support Clinic Manager and maintain a clean, professional reception area.

Skills

Customer service

Administrative experience

Tools

MS Word

Excel

Outlook

Job description

Role Title: Urgent Care Administrator Carrickmines
Positions Available: 2
Location:Carrickmines, Dublin 18
Contract: Full-time, Permanent & Full Time Temporary (12 months)

Vhi Health & Wellbeing is seeking proactive and customer-focused Urgent Care Administrators to join our team in Carrickmines, Dublin 18. We have two exciting opportunities available, including one permanent full time position and one full time temporary (12-month) contract. These full-time role offers the opportunity to work in a supportive and fast-paced healthcare environment, playing a key role in delivering an excellent experience for our members and supporting the efficient delivery of high-quality urgent care services.

What We Offer

• Bonus
• Health Insurance
• Pension
• Income Continuance
• EAP

In addition, Vhi offers a range of services and programs designed to support your physical, mental, and emotional health. Services include the Vhi 360 health centre with lifestyle and complementary therapies, an

What Will You Do

• Provide an excellent level of customer service to patients attending the Clinic.
• Manage all communications in a respectful and courteous manner e.g. face-to-face, phones, emails, etc.
• Enter accurate information and maintain computerised patient files.
• Organise and book patients appointments & advise of costs in relation to the range of Vhi Healthcare policies.
• Direct patients to attending doctor or nurse.
• Collect payment and issue receipts for payments received. Avoid bad debts where at all possible.
• Issue invoices for services delivered.
• Perform daily cash reconciliation.
• Deal with all patient queries and/or distribute to other team members where appropriate.
• Internal management of patient results to ensure correct recording, sign-off by doctors and filing.
• Issue necessary correspondence to third party providers, GP’s etc.
• Manage complaints received at reception in line with Complaints Procedure.
• Responsible for the smooth running of the Reception area.
• Provide support for medical staff as required.
• Contribute to maintaining a clean & professional reception area and administration office.
• Adhere to patient confidentially at all times in line with our Patient confidentiality policy.
• Play a role in maintaining Accreditation standards.
• Adhere and contribute to all relevant company policies and procedures, such as Health & Safety, Risk Management, etc.
• Be a general support to the Clinic Manager to ensure the smooth running of the administrative element of the clinic.
• Other related duties as outlined by the Clinic Manager.

What You Need To Be Successful

• Minimum 1 year experience in an administrative role.
• Experience in a customer facing role or the ability to demonstrate capability in a customer facing environment is essential.
• Previous experience in a healthcare setting would be advantageous but not essential.
• Patient/customer focused and demonstrating the related skills.
• Good IT skills – MS Word, Excel and Outlook in particular.
• As part of your interview, you may be asked clinical scenario questions.
• Demonstrate alignment with Vhi values.

Note: This role profile does not set out to capture every task to be carried out by the role holder but instead provide an overview of the main responsibilities of the job. It can be amended from time to time with reasonable notice to the role holder.

Sustainability

At Vhi, we believe that the health of people and the health of the planet are interconnected. That’s why we’re on a journey towards an integrated model of healthcare that puts people and the planet at its heart.

Our Commitment to Inclusion and Accessibility

At Vhi, we are on a continuous journey to build an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives. We are committed to providing reasonable accommodations at every stage of the recruitment process for candidates with disabilities, neurodivergence, or medical conditions. If you require an accommodation, please contact [e-mail], and a member of our recruitment team will be in touch via email. Any information you provide will be treated confidentially within the recruitment team and used solely for the purpose of determining and providing appropriate accommodations during the application and recruitment process.

Vhi is an equal opportunities employer