Urgent Care Admin — Fast-Paced Clinic, Great Benefits

Vhi; Dún Laoghaire-Rathdown; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Bonus

Health Insurance

Pension

Income Continuance

EAP

Job summary

Vhi Health & Wellbeing is seeking proactive Urgent Care Administrators to join our team in Carrickmines, Dublin 18. Two opportunities exist: one permanent full-time and one full-time temporary (12 months).

The role focuses on delivering excellent patient experiences, managing multi-channel communications, and supporting efficient urgent care services. Candidates should have at least 1 year of administrative experience, strong customer-service skills, and solid IT proficiency (MS Word, Excel,

Qualifications

• Minimum 1 year experience in an administrative role.
• Experience in a customer facing role is essential.
• Healthcare setting experience is advantageous but not required.
• Good IT skills – MS Word, Excel and Outlook.

Responsibilities

• Provide excellent level of customer service to patients attending the Clinic.
• Manage all communications in a respectful and courteous manner (face-to-face, phone, email).
• Enter accurate information and maintain computerised patient files.
• Organise and book patient appointments and advise on costs related to Vhi policies.
• Direct patients to attending doctor or nurse.
• Process payments and issue receipts; aim to minimise bad debts.
• Issue invoices for services delivered and perform daily cash reconciliations.
• Handle patient queries and escalate as needed.
• Coordinate with clinicians and administration to ensure smooth reception operations.
• Support Clinic Manager and maintain a clean, professional reception area.

Skills

Customer service

Administrative experience

Tools

MS Word

Excel

Outlook

Job description

Vhi Health & Wellbeing is seeking proactive Urgent Care Administrators to join our team in Carrickmines, Dublin 18. Two opportunities exist: one permanent full-time and one full-time temporary (12 months).

The role focuses on delivering excellent patient experiences, managing multi-channel communications, and supporting efficient urgent care services. Candidates should have at least 1 year of administrative experience, strong customer-service skills, and solid IT proficiency (MS Word, Excel,