Customer Engagement Advisors (immediate start)

Vhi; Kilkenny; Hybrid; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary + annual bonus

Comprehensive health insurance for you

Defined Contribution pension

Income protection benefits

Hybrid working model

APA qualifications with study support

Ongoing learning and progression

On-site restaurant & free parking

Sports & Social Club

Supportive team culture

Job summary

Vhi is seeking a Customer Engagement Advisor in Kilkenny for a hybrid role. The position involves assisting customers with health insurance needs, delivering top-notch service, and driving sales support while building lasting relationships.

After onboarding, you will benefit from a hybrid model and a clear path for professional growth within Ireland's leading health insurer. Initial training is on-site, with post-training flexibility to blend office and home working.

Qualifications

• A third-level qualification or 1-2 years' experience in a customer service or sales environment.
• APA qualification (CIP or Dip PMI) or willingness to complete it with company support.
• Strong IT and system navigation skills.

Responsibilities

• Support new and existing customers through inbound calls.
• Deliver exceptional customer service and sales support.
• Build strong relationships and customer trust.
• Understand customer needs and recommending suitable health insurance solutions.
• Manage enquiries relating to new business and policy renewals.
• Achieve individual performance targets while maintaining service excellence.
• Navigate multiple systems efficiently and accurately.
• Collaborate closely with colleagues and business teams.
• Participate in a rotating Saturday roster (1 in every 4 Saturdays).

Skills

Customer service

Sales

Communication

Relationship-building

Target-driven

Education

Third-level qualification

Tools

IT systems navigation

Job description

Make Every Conversation Count

Location: Kilkenny (Hybrid Working)

Start Date: 2nd November 2026

Are you a people person who enjoys helping customers, building relationships, and achieving results? Do you thrive in a fast-paced environment where every day brings something different? If you're looking for a rewarding career with excellent benefits, ongoing development, and real progression opportunities, we'd love to hear from you. At Vhi, our Customer Engagement Advisors play a vital role in supporting customers with their health insurance needs. You'll be the friendly and knowledgeable voice helping people make informed decisions about their healthcare cover while delivering an exceptional customer experience.

This is more than just a customer service role. It's an opportunity to build a long-term career with Ireland's leading health insurer.

Why Join Vhi?

At Vhi, we invest in our people and provide the tools, support, and training needed to succeed. We offer:

• Competitive salary and annual performance bonus
• Comprehensive health insurance for you and your family
• Defined Contribution pension scheme
• Income protection benefits
• Hybrid working model
• Fully Funded APA Qualifications, With Dedicated Study Support
• Ongoing learning, development and career progression opportunities
• On-site restaurant and free parking
• Active Sports & Social Club
• Supportive and inclusive team culture

Grow Your Career

Following your onboarding and training, you'll have opportunities to broaden your skills across multiple customer channels, including:

• Phone-based customer service and sales
• Email customer support
• Live Chat engagement
• Sales and retention activities

Working Arrangements

Initial Training: Fully on-site in Kilkenny

Post Training: Flexible hybrid working model combining office and home working

What will you do

• Support new and existing customers through inbound calls
• Deliver exceptional customer service and sales support
• Build strong relationships and customer trust
• Understand customer needs and recommending suitable health insurance solutions
• Manage enquiries relating to new business and policy renewals
• Achieve individual performance targets while maintaining service excellence
• Navigate multiple systems efficiently and accurately
• Collaborate closely with colleagues and business teams
• Participate in a rotating Saturday roster (1 in every 4 Saturdays)

Experience & Qualifications

• A third-level qualification or 1-2 years' experience in a customer service or sales environment
• APA qualification (CIP or Dip PMI) or willingness to complete it with company support
• Strong IT and system navigation skills

Skills & Attributes

• Passion for delivering outstanding customer experiences
• Strong communication and relationship-building skills
• Confidence working in a target-driven environment
• Resilience and professionalism when handling customer queries
• Excellent attention to detail
• Positive, self-motivated and adaptable approach
• Strong team player
• Demonstrated alignment to the Vhi values.

Your Future Starts Here

If you're looking for a role where you can make a genuine impact, develop valuable professional qualifications, and build a rewarding career with a trusted Irish brand, we'd love to hear from you.

This role is designated as a CF3, CF4 & CF5 position in line with Central Bank requirements.

Sustainability

At Vhi, we believe that the health of people and the health of the planet are interconnected. That’s why we’re on a journey towards an integrated model of healthcare that puts people and the planet at its heart.

Our Commitment to Inclusion and Accessibility

At Vhi, we are on a continuous journey to build an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives

We are committed to providing reasonable accommodations at every stage of the recruitment process for candidates with disabilities, neurodivergence, or medical conditions. If you require an accommodation, please contact [e-mail], and a member of our recruitment team will be in touch via email.

Any information you provide will be treated confidentially within the recruitment team and used solely for the purpose of determining and providing appropriate accommodations during the application and recruitment process.

Vhi is an equal opportunities employer.

Ready to start your journey?