Care Access Navigator – Patient Experience & Admin

UPMC Ireland; Ireland; Remote; EUR 31,000 - 46,000; Full time

Job summary

UPMC Ireland is seeking an Access to Care Advisor at UPMC Kildare Hospital. You will join an integrated care team to streamline access for patients, handling reception, admissions, chart management and communications with colleagues across departments in a fast-paced hospital environment.

The role requires strong administrative and interpersonal skills, solid IT proficiency, and the ability to maintain patient confidentiality.

Qualifications

• Excellent administrative and organisational skills.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced customer-based environment.
• Commitment to patient confidentiality.
• Proficient with Microsoft Office and IT systems.

Responsibilities

• Deliver an excellent patient experience to all patients and stakeholders both internally and externally.
• Manage all Contractor, Visitor and Patient pathways daily, adhering to policies and procedures and ensuring a professional service is always delivered.
• Manage car park enquires in conjunction with the Facilities Team.
• Manage call volumes and progress any queries left via voicemail in an efficient and professional manner.
• Keep open communication with the nurse in charge on a daily basis.
• Deal with all telephone calls to the department in a professional and efficient manner and ensure all calls are directed to the relevant people capable of dealing with the enquiry.
• Collect admissions from reception when requested.
• Ensure all admissions to department are admitted on iSOFT system and are allocated into correct bed/bay.
• When necessary, assist with the transfer of patients to other departments or hospitals, ensure all appropriate information is photocopied to accompany patient.
• Organise clinic appointments, G.P appointments where necessary.
• To ensure the day-to-day maintenance of patient medical notes and X Rays. This will include follow up on reports; ensure all test results are filed in patients’ chart once signed off by consultant or RMO, in current admission and in appropriate sections in line with hospital medical record policies.
• To ensure that patient identification details are correct and up to date.
• To maintain patient confidentiality in respect of held records, in accordance with hospital policy.
• To prepare notes of patients going to other hospital departments or referring hospitals, as directed by the Clinical Nurse Manager or the Nurse in Charge, and in accordance with policy.
• Ensure relevant insurance forms are completed by patient.
• Ensure discharge letters / notes are distributed in a timely manner and filed accordingly.
• Office Management Duties
• Ward reception duties, organisation of non-clinical areas, i.e., nurses’ station
• To complete all administration duties as requested including typing, photocopying, and scanning.
• Discharge patients on iSOFT computer system and ensure the discharge date and time is correct once the patient has been discharged.
• Adhere to the Quality and Safety procedures and protocols to ensure a safe culture.
• To uphold UPMC Kildare Hospital’s policy requirements in relation to Fire, Infection Control and Health and Safety at Work regulations and to attend updates.
• Identify potential risks for all staff, patients and visitors and adhere to relevant incident reporting procedures.
• To observe a general duty of care for the health, safety and well-being of self, work colleagues, visitors and patients within the hospital, in addition to any specific risk management associated.

Skills

Administrative skills

Interpersonal skills

Time management

Communication

Tools

Microsoft Office

Job description

UPMC Ireland is seeking an Access to Care Advisor at UPMC Kildare Hospital. You will join an integrated care team to streamline access for patients, handling reception, admissions, chart management and communications with colleagues across departments in a fast-paced hospital environment.

The role requires strong administrative and interpersonal skills, solid IT proficiency, and the ability to maintain patient confidentiality.