Treatment Plan Coordinator (Ortho)-Donnybrook

Truly Dental; Dublin; Hybrid; EUR 40,000 - 65,000; Full time

Benefits offered by this job

Competitive base salary with commision

Flexible 40-hour work week

Career development opportunities

Travel between clinics may be required

Job summary

Truly Dental in Donnybrook, Dublin 4, Ireland, is seeking a Treatment Plan Coordinator. You will guide patients from initial consultation through decision-making, ensuring a seamless and empathetic journey while driving high-value treatment plan conversions.

Ideal candidates bring 2+ years in consultative sales or patient-facing roles within dental or aesthetic services, strong communication, and CRM experience.

Qualifications

• Background in Sales, Healthcare, Dentistry, or Aesthetic Services preferred.
• Experience in consultative sales or patient-facing roles with KPI/CRM reporting is a plus.
• Excellent communication, interpersonal skills, and ability to build trust quickly.
• Fluent in English, both written and spoken.

Responsibilities

• Conduct pre-assessment consultations to understand patient needs and goals.
• Explain treatment options, outcomes, and pricing clearly and empathetically.
• Guide patients through decision-making to secure high-value treatment plans.
• Maintain accurate patient records and handover notes for clinicians.
• Collaborate with dentists and clinic teams to ensure seamless care continuity.
• Follow up with patients to provide updates and encouragement throughout treatment journey.
• Track KPIs, report progress, and contribute to improving sales and conversion processes.

Skills

Strong communication

Empathy

Sales orientation

Organization and attention to detail

Education

Background in Sales, Healthcare, Dentistry, or Aesthetic Services preferred

Tools

CRM systems

Job description

Patient Experience · Donnybrook, Dublin 4, Dublin, Ireland

Treatment Plan Coordinator (Ortho)-Donnybrook

Join Truly Dental as a Treatment Coordinator in DonnybrookGuide patients through life-changing treatments while driving sales in a modern, patient-focused clinic.

Truly Dental is a patient-centered dental organization focused on delivering high-quality, accessible, and innovative dental care. With a strong emphasis on patient experience, the organization combines clinical excellence with a consultative approach to treatment, ensuring each patient feels supported throughout their journey.

Why Join Truly Dental?

Work in a modern, technology-driven clinical environment

Join a supportive team where collaboration and learning matter

Be part of a growing international dental group

Opportunity for long-term career development

Make a real impact on patient experience every day

Get a feel for our team and culture before applying:

The Treatment Coordinator plays a key role in guiding patients through their treatment journey, from initial consultation to decision-making, ensuring a seamless, empathetic, and high-quality experience while driving treatment plan conversion.

Key Responsibilities

Conduct pre-assessment consultations with patients to understand their needs, goals, and concerns.

Explain treatment options, expected outcomes, and pricing in a clear, professional, and empathetic way.

Guide patients through the decision-making process and help secure high-value treatment plans.

Maintain accurate patient records and handover notes for clinicians.

Collaborate closely with dentists and clinic teams to ensure seamless care continuity.

Follow up proactively with patients to provide updates, encouragement, and reassurance throughout their treatment journey.

Track KPIs, report progress, and share insights to improve the sales and conversion process.

Deliver an exceptional patient experience that reflects Truly Dental's care philosophy.

Requirements: Competencies and Skills

Education

Background in Sales, Healthcare, Dentistry, or Aesthetic Services preferred.

Additional training in customer experience or treatment coordination is an advantage.

Experience

Minimum 2 years of experience in consultative sales or patient-facing roles (dental, medical, aesthetic, or similar).

Proven track record of achieving sales or conversion targets.

Experience working with KPIs, reporting, and CRM systems.

Knowledge and Skills

Strong communication and interpersonal skills.

Ability to build trust and rapport quickly.

Understanding of dental or aesthetic treatments (preferred).

Confidence in discussing pricing and financial options.

Fluent in English (written and spoken).

Proficiency in CRM tools and reporting systems.

Core Competencies

Empathy and active listening

Sales orientation and goal achievement

Organization and attention to detail

Emotional intelligence and adaptability

Professionalism and discretion

What We Offer

Competitive base salary with commission and bonus plan.

Flexible 40-hour work week with potential for overtime.

Opportunities for career development and internal mobility.

Work within a growing, innovative, and patient-centered company that invests in your success.

Location: Donnybrook (clinic-based, on-site)

Contract: Permanent, full-time

Flexible working hours with potential overtime

Travel between clinics may be required

Driving license preferred

Department

Role

Role

Treatment Plan Coordinator

Locations

Donnybrook, Dublin 4, Dublin, Ireland

About Truly Dental

Write a short description of your company, a boilerplate of the business, service or product that you offer. Include your business idea and the target audience. This text is primarily supposed to be descriptive, not selling.

Founded in 2012

Co-workers 500

Turnover 5M