Senior Claims Handler

Sedgwick

Ireland

Hybrid

EUR 55,000 - 75,000

Full time

25 hours ago

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Benefits offered by this job

Bonus/incentive scheme

20 days' annual leave entitlement

Bike to Work Scheme

Tax Saver Travel Scheme

Discounted onsite Gym Membership (Dubl

Discounted onsite Montessori (Dublin 4

EAP - Employee Assistance Programme

Life Cover

PHI - Permanent Health Insurance

Support for examination and membership

Professional and personal development

Job summary

Sedgwick in Dublin is seeking a Senior Claims Handler to take ownership of a varied portfolio of Employers' Liability, Public Liability and Motor Liability claims. The role is hybrid and permanent, with a competitive remuneration reflecting skills and experience. You will manage cases end‑to‑end, set reserves, and drive fair, timely outcomes for clients.

You will mentor junior colleagues, contribute to file reviews, and uphold high technical and regulatory standards across the team.

Qualifications

Casualty claims experience and independent case management.
Recognised insurance qualification such as CIP or equivalent.
Knowledge of liability, quantum, reserving, indemnity and claims resolution.
Knowledge of Injuries Board and Personal Injury Guidelines.
Strong analytical, numerical and problem‑solving skills.
Excellent written and verbal communication.
Negotiation and settlement abilities.
Strong organisation and ability to manage a varied caseload.
Ability to mentor colleagues and contribute to file reviews.
Digitally proficient with MS Office and claims systems.

Responsibilities

Take ownership of complex casualty claims and use technical expertise to deliver outcomes.
Manage a portfolio of Employers' Liability, Public Liability and Motor Liability claims from notification to resolution.
Set and review reserves, negotiate settlements within authority, control indemnity spend.
Investigate circumstances, review evidence, escalate where needed.
Communicate with clients, insurers, brokers, claimants and solicitors with clear updates.
Share knowledge, support colleagues, and contribute to continuous improvement initiatives.

Skills

Casualty claims experience

Analytical judgement

Communication skills

Negotiation skills

Organisation & time management

Technical leadership

Customer focus

Judgement & accountability

Digital proficiency

Irish personal injury knowledge

Injuries Board knowledge

Education

CIP or equivalent insurance qualification

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Senior Claims Handler

Job Location: Dublin, Ireland - hybrid Job Type: Permanent, full time Remuneration: Competitive salary taking into account skills, experience and qualifications

Take ownership of complex casualty claims and use your technical expertise to deliver the right outcomes for clients and customers.

As a Senior Claims Handler, you'll take ownership of a varied portfolio of Employers' Liability, Public Liability and Motor Liability claims, managing cases proactively from initial notification through to resolution. You'll use your technical expertise and judgement to assess liability, causation, quantum and indemnity, developing clear strategies that lead to fair, timely and cost-effective outcomes.

You'll investigate the circumstances of claims, review evidence and identify where further information or specialist input is required. With responsibility for more complex and higher-value cases, you'll set and review reserves, negotiate settlements within your authority and identify opportunities for early resolution, while maintaining strong control over indemnity spend, legal fees and other associated costs. You'll also recognise potential fraud, recovery, contribution, coverage and litigation issues, ensuring these are investigated or escalated appropriately.

Building strong relationships will be an important part of the role. You'll communicate with clients, insurers, brokers, insured parties, claimants, solicitors and experts, providing clear, commercially focused updates and recommendations throughout the life of a claim. You'll take ownership of your files, maintaining clear strategies, action plans and accurate records while delivering against agreed service levels and regulatory requirements.

As a senior member of the team, you'll also share your technical knowledge with colleagues, provide support on more challenging claims and contribute to file reviews, technical discussions and continuous improvement initiatives. You'll keep your knowledge of casualty claims, relevant legislation and market developments up to date, helping us maintain consistently high technical and service standards across the team.

The skills you will have when you apply:

Casualty claims experience: Relevant experience managing casualty claims, including the ability to independently manage cases within agreed authority levels.
Professional qualification: A recognised insurance qualification, such as CIP, or an equivalent relevant qualification.
Technical expertise: Strong knowledge of liability, quantum, reserving, negotiation, indemnity considerations and claims resolution.
Irish personal injury knowledge: Comprehensive knowledge of the Injuries Resolution Board process and Personal Injury Guidelines, with the ability to apply this knowledge effectively when managing claims.
Analytical judgement: Strong analytical, numerical and problem-solving skills, with the commercial judgement to evaluate evidence, identify risk and develop appropriate claim strategies.
Communication: Excellent written and verbal communication skills, including the ability to produce clear, evidence-based and defensible reports and recommendations.
Negotiation: Confidence handling negotiations and difficult or sensitive conversations professionally, while working towards fair and commercially appropriate outcomes.
Organisation: Strong organisation and time-management skills, with the ability to manage a varied caseload, competing priorities and agreed deadlines proactively.
Technical leadership: Comfortable sharing knowledge, supporting less experienced colleagues and contributing constructively to file reviews and continuous improvement.
Customer focus: A professional and respectful approach, with a commitment to delivering a high-quality service to clients, customers and other stakeholders.
Judgement and accountability: Able to take ownership of decisions within your authority while recognising when a matter requires referral or escalation.
Digital confidence: Competent using Microsoft Office and claims management systems, with accurate and comprehensive file-management skills.

What we'll give you for this role: