Training Co - Ordinator

Cpl Group; Cork; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Hybrid-working model

Extensive Training & Development

Internal career progression

Employee assistance programme (EAP)

Hive medical cash plan

PRSA Scheme

Bike to work scheme

Job summary

Covalen is seeking a Training Coordinator to implement and coordinate learning solutions across a manufacturing site. You will manage curricula, ensure compliance, and drive training programs reflecting job responsibilities and compliance requirements.

Collaborate with business partners to maintain materials, monitor progress, and support continuous improvement within Training Compliance. Travel may be required and a hybrid work model is available.

Qualifications

• Experience in technical writing.
• Demonstrated program/project management skills.
• Experience with learning & development and SOP business processes.
• Demonstrated ability to establish strong business relationships.
• Demonstrated ability in communication, conflict resolution, judgment and managing complex issues.
• Working knowledge of business area/function.
• Willingness to challenge business partners to optimize learning interventions.

Responsibilities

• Identify learning gaps and determine solutions.
• Define requirements for personnel qualification; ensure implementation and maintenance.
• Create, revise, and implement training documents that are executable.
• Evaluate effectiveness of learning interventions.
• Evaluate human error reduction opportunities in units.
• Collaborate on Network/Functional initiatives.
• Create and manage training materials with the business.
• Draft project charters with scope and statements of work.
• Participate in project teams; lead assigned projects.
• Monitor deliverable status with key partners; escalate issues as needed.
• Support projects and programs to resolve issues.

Skills

Technical writing

Program management

Learning & development

Stakeholder management

Communication & conflict resolution

Business area knowledge

Challenge partners (learning)

Education

Bachelor’s Degree or 2+ years of L&D experience

Tools

TrackWise CAPA tools

Veeva QualityDocs

Job description

Training Coordinator

Reporting to: Associate Director – Training Compliance

At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.

Job Description:

The Training Coordinator is responsible for the coordination and implementation of learning solutions across the site, including administration of site curricula. The Training Coordinator partners with the business to ensure curricula adequately reflect job responsibilities and compliance-based activities. The Training Coordinator is responsible for training projects identified as fulfilling the learning capability and competency gaps in the assigned business area/function. Additionally, the Training Coordinator is responsible for activities required to maintain the overall state of compliance of the Training Compliance program.

The Training Coordinator monitors process, progress, results, and designs feedback loops into their work against measured goals. The Training Coordinator should anticipate and adjust for problems and roadblocks, interface with learning service suppliers, and integrate new business processes where necessary for success. The Training Coordinator provides support to ensure personnel are qualified and capable, which includes personnel fulfilling compliance requirements and continually increasing their contribution to the business.

This position supports the manufacturing site.

Training Coordinator Portfolio Management

• Identify, analyse, and determine solutions regarding learning gaps.
• Define requirements for personnel qualification in assigned business area/function; ensure implementation and ongoing maintenance.
• Create, revise, and implement training and related documents, ensuring all documents are well written and executable.
• Evaluate effectiveness of existing and planned learning interventions.
• Evaluate human errors in business units and determine appropriate human error reduction interventions.
• Collaborate/participate in Network/Functional initiatives.
• Partner with the business in the creation and management of training materials.
• Create initial project charters with defined scope documents and statements of work.
• Participate on project teams; lead assigned projects.
• Monitor and communicate deliverable status to key business partners.
• Anticipate and resolve project/program issues, escalating as appropriate.

Client Management

• Actively participate in area/function project and process teams.
• Analyze/understand the assigned business area/function, including business goals, job titles and descriptions, key duties, and responsibilities.
• Monitor client satisfaction of learning program implementation. Share results with management and make recommendations.
• Surface improvement opportunities within Training Compliance.
• Consult across the assigned business area/function to ensure training plans align with business plan, strategic direction, and compliance and ethics.
• Effectively communicate updates for projects and assignments.

Curriculum Architecture and Assignment

• Identify target audience for specific learning intervention.
• Create and maintain duty-aligned curricula with business partners and support curricula owners in the business.
• Ensure accuracy and appropriateness of target audience definitions for courses owned by assigned business area/function in the Learning Management System (LMS).
• Troubleshoot curriculum architecture and assignment and resolve issues.
• Implement centrally-developed process improvements in local area.

Essential Competencies:

• Ensure internal instructor/facilitator qualification process is executed.

Basic Requirements:

• Experience in technical writing
• Demonstrated program/project management skills
• Experience with learning & development and SOP business processes
• Demonstrated ability to establish strong business relationships
• Demonstrated ability in communication, conflict resolution, judgment and managing complex issues
• Working knowledge of business area/function
• Ability and willingness to challenge business partners regarding ways to use learning interventions to most effectively meet business requirements.

Candidate Experience:

Ability to work independently and in a team environment

• Responsible for maintaining a safe work environment, working safely and accountable for supporting all HSE Corporate and Site Goals

Additional Preferences:

• Experience working in a GMP-regulated environment
• Experience in business area/function as well as knowledge of companion tools used to execute broader business processes (such as CAPA tools/TrackWise, document repositories/Veeva QualityDocs)
• Experience in supplier oversight
• Ability to effectively partner outside functional area
• Ability to navigate complex organizations
• Strong organizational skills
• Demonstrated ability to coach others
• M.S. degree in Instructional Systems Technology, Performance Technology, Adult Learning, or related experience/education

Education Requirements:

• Bachelor’s Degree or 2+ years of experience in a Learning & Development role

Other Information:

• Travel may be required.
• 8 hour days – Monday – Friday. Work outside of standard hours may be required. WFH may be accommodated up to 2 days week with prior approval.
• Applicant will work in various areas within a manufacturing site. Allergens are likely in the manufacturing environment. Mobility requirements and exposure to allergens should be considered when applying for this position.

Benefits and Perks:

• Hybrid-working model
• Extensive Training & Development.
• Internal career progression opportunities.
• Employee assistance programme (EAP).
• Hive medical cash plan.
• PRSA Scheme.
• Employee engagement initiatives
• Bike to work scheme.

What would you bring?

As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives. Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.

Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated!

Equal opportunity employer:

At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.