Trainee Porsche Service Advisor - Training & Growth

Joe Duffy Group; Leinster; On-site; EUR 19,000 - 26,000; Full time

Benefits offered by this job

Employment Assistance Programme

Industry-leading training and career/进

Job summary

Joe Duffy Group, Ireland’s leading motor retailer, is recruiting an Apprentice Service Advisor for the Porsche Centre South Dublin showroom. The role focuses on frontline customer service for servicing, with a six‑month training programme and full driving licence required.

You will manage customer enquiries, coordinate information between workshop and customers, and learn Porsche service standards within a structured apprenticeship.

Qualifications

• Experience in customer service focused on automotive servicing.
• Ability to manage service telephone and walk-in enquiries.
• Willingness to complete six months structured training.
• Full Irish or EU driving licence (manual/automatic) is essential.

Responsibilities

• Be the focal point for Porsche customers requiring servicing or repair.
• Manage flow of information between workshop, dealership and the customer.
• Handle service telephone and walk-in enquiries.
• Qualify service needs and diagnose vehicle problems where appropriate.
• Establish understanding and agreement with the customer on the work to be carried out.
• Enter details into the service workshop loading system.
• Explain work performed during handover and obtain customer authorization.
• Adhere to manufacturer brand service requirements.
• Maintain safe working practices and knowledge of the Porsche range.

Skills

Customer service

Communication

Telephone handling

Walk-in enquiries

Brand knowledge

Team coordination

Job description

Joe Duffy Group, Ireland’s leading motor retailer, is recruiting an Apprentice Service Advisor for the Porsche Centre South Dublin showroom. The role focuses on frontline customer service for servicing, with a six‑month training programme and full driving licence required.

You will manage customer enquiries, coordinate information between workshop and customers, and learn Porsche service standards within a structured apprenticeship.