Trainee Service Advisor - Luxury Auto Training

Joe Duffy Group; Dublin; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Employment Assistance Programme

Bike to Work Scheme

20 days of Annual Leave

Life cover

Pension

Job summary

Joe Duffy Group's Porsche Centre South Dublin is recruiting an Apprentice Service Advisor. This trainee role offers hands-on training to become a service advisor, with six months structured development, learning workshop flow, customer communication, and service operations.

You will handle servicing inquiries, qualify needs, liaise between workshop and customers, and maintain brand service standards while building product knowledge.

Qualifications

• Demonstrates strong customer service in interactions with customers.
• Experience in telesales or retail sales is advantageous.
• Experience with customer contact channels (phone, in-person) is beneficial.

Responsibilities

• Be the focal point for Porsche customers requiring servicing or repair.
• Manage information flow between workshop, dealership, and customer to ensure service excellence.
• Handle service telephone and walk-in enquiries and qualify service needs.
• Explain work to be carried out and obtain customer authorisation.

Skills

Customer service

Telesales

Retail sales

Customer contact

Job description

Joe Duffy Group's Porsche Centre South Dublin is recruiting an Apprentice Service Advisor. This trainee role offers hands-on training to become a service advisor, with six months structured development, learning workshop flow, customer communication, and service operations.

You will handle servicing inquiries, qualify needs, liaise between workshop and customers, and maintain brand service standards while building product knowledge.