Apprentice Service Advisor at Porsche Centre South Dublin

Joe Duffy Group; Dublin; Sur place; EUR 21 000 - 32 000; Plein temps

Avantages offerts par ce poste

Employment Assistance Programme

Bike to Work Scheme

20 days of Annual Leave

Life cover

Pension

Résumé du poste

Joe Duffy Group's Porsche Centre South Dublin is recruiting an Apprentice Service Advisor. This trainee role offers hands-on training to become a service advisor, with six months structured development, learning workshop flow, customer communication, and service operations.

You will handle servicing inquiries, qualify needs, liaise between workshop and customers, and maintain brand service standards while building product knowledge.

Qualifications

• Demonstrates strong customer service in interactions with customers.
• Experience in telesales or retail sales is advantageous.
• Experience with customer contact channels (phone, in-person) is beneficial.

Responsabilités

• Be the focal point for Porsche customers requiring servicing or repair.
• Manage information flow between workshop, dealership, and customer to ensure service excellence.
• Handle service telephone and walk-in enquiries and qualify service needs.
• Explain work to be carried out and obtain customer authorisation.

Connaissances

Customer service

Telesales

Retail sales

Customer contact

Description du poste

Due to continued growth within the group, we are currently recruiting for an Apprentice Service Advisor to work in our modern Porsche Centre South Dublin showroom.

Joe Duffy Group is Ireland’s leading motor retailer across 24 locations, 20 Franchises representing 13 brands, with a team of 600 employees and an enviable franchise portfolio of world-leading brands.

This is a fantastic career opportunity to train as Service Advisor with Ireland's largest motor retail group. Successful candidates will complete a minimum of six months structured and comprehensive training.

A full and clean Irish or EU driving licence (for both manual and automatic) is an absolutely essential requirement for this role.

Requirements

• To be the focal and experienced point of contact for Porsche customers requiring servicing or repair to their vehicles.
• Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
• To manage all service telephone and walk-in enquiries on behalf of the dealership.
• Qualify service needs and diagnose vehicle running problems where appropriate.
• Establish understanding and an agreement with the customer of the work to be carried out.
• Calculate workshop capacity insuring that all details are entered onto the service workshop loading system.
• Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
• Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
• Understand and adhere to manufacturer brand service requirements.
• Maintain safe working practices and abide by the working rules and standards of the dealership.
• Maintain product knowledge on the full Porsche range.
• Maintain relevant systems ensuring accuracy at all times.

This is a Trainee role and Joe Duffy Group have a comprehensive training programme in place which is tailored to suit individual's needs and can take six months to complete. During this programme, you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service and everything you will require to have a successful career in aftersales. During this training, the emphasis is on learning and developing your skills, being mentored, observing experienced service advisors, classroom and brand training.

Ideally you will be able to demonstrate strong customer service, telesales, retail sales or customer contact experience. You do not need to have motor experience, but a desire to work in and an understanding of the motor trade.

We will recognise and reward your hard work, achievements and loyalty with our excellent basic salary benefits package:

• Employment Assistance Programme
• Industry-leading training and progression plan
• Bike to Work Scheme
• 20 days of Annual Leave
• Life cover
• Active Social Club
• Pension

If you are passionate about customer service, are driven and ambitious and believe that you have what it takes

A full and clean Irish or EU driving licence and authorisation to work full time hours in the EU are essential requirements for this role

Third Party Or Agency Assistance is Not Required - Thank You

Joe Duffy Group is an equal opportunities employer