Apprentice Service Advisor - Elite Auto Brand Training

Joe Duffy Group; South Dublin; Remote; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Employment Assistance Programme

Industry-leading training and career-進

Bike to Work Scheme

20 days annual leave

Life cover

Active Social Club

Pension

Job summary

Porsche Centre South Dublin, part of Joe Duffy Group, is seeking an Apprentice Service Advisor to join their showroom. The role focuses on serving Porsche customers, coordinating with the workshop, and delivering outstanding customer service.

A six-month structured training programme is provided to develop skills within Ireland’s leading motor retailer. Ideal candidates will hold a full Irish or EU driving licence for both manual and automatic vehicles, and be driven to learn in a collaborative,

Qualifications

• Full and clean Irish or EU driving licence is essential.
• This is a trainee role with six months of comprehensive training.
• Some customer-facing experience in retail or service is beneficial.

Responsibilities

• Be the focal point for Porsche customers requiring servicing or repair.
• Manage service enquiries by phone and in person, ensuring excellent customer service.
• Qualify service needs and liaise with the workshop and customers.
• Explain work to customers and obtain clear authorisation before proceeding.
• Maintain accurate records in the service loading system and handover process.
• Escalate customer dissatisfaction to the department manager and follow dealership procedures.
• Adhere to manufacturer service requirements and maintain product knowledge.

Skills

Customer service

Telesales

Retail sales

Customer contact

Job description

Porsche Centre South Dublin, part of Joe Duffy Group, is seeking an Apprentice Service Advisor to join their showroom. The role focuses on serving Porsche customers, coordinating with the workshop, and delivering outstanding customer service.

A six-month structured training programme is provided to develop skills within Ireland’s leading motor retailer. Ideal candidates will hold a full Irish or EU driving licence for both manual and automatic vehicles, and be driven to learn in a collaborative,