Trade Counter Sales Associate

CREGG Group; Dublin; On-site; Confidential; Full time

Benefits offered by this job

Company Pension

Employee Discounts

Maternity/Paternity Leave

Health Checks

New Home Gifts

Baby Gifts

Bike to Work

Onsite Parking

Christmas Bonus

Death in Service

Education Support

Employee Assistance Program

Social Events

Training & Support

Career Growth

Job summary

CREGG Group is seeking a professional Trade Counter Sales Associate for our Dublin 10 branch. The role is full-time and permanent, based at Cherry Orchard, and focuses on building relationships with customers, solving problems and advising on products to maximise sales.

You will be the first point of contact, upsell where appropriate, and work with colleagues across departments to ensure smooth service. A background in DIY or building materials is desirable, with full training provided.

Qualifications

• Experience in retail, trade counter, or customer service.
• Desirable knowledge of DIY products/building materials.
• Excellent communication and interpersonal skills.
• Team player with problem-solving abilities.
• Computer literate and IT savvy.
• Willingness to learn new products and systems.
• Positive can-do attitude and flexible approach.

Responsibilities

• First point of contact for customers with friendly welcome and solutions.
• Build strong customer relationships and understand needs.
• Learn product inventory; training provided.
• Take incoming queries and assist with requests and sales.
• Upsell opportunities with each interaction.
• Maintain well-merchandised store; notify when stock runs low.
• Assist with cycle counts and stock checks.
• Coordinate with Warehouse/Yard staff to fulfil orders.
• Handle specials orders with suppliers, prices, delivery; complete sale in ERP.
• Coordinate with Transport/Security prior to delivery.
• Respond to queries and liaise with other departments.
• Assist with ad hoc tasks.

Skills

Customer service

Communication

Team player

IT literacy

Willingness to learn

Positive attitude

Tools

ERP system

Job description

CREGG are currently recruiting for a professional and enthusiastic Trade Counter Sales Associate for our client, a market leading retailer in the building supplies sector. This is a full-time, permanent position, based in their Cherry Orchard branch in Dublin 10.

The Trade Counter Sales Associate will be responsible for building relationships with customers, solving problems and advising customers to best assist their needs in order to maximise all sales opportunities.

Key Responsibilities:

• Be the first point of contact for customers and clients, providing a friendly welcoming approach and offer solutions to their needs.
• Building strong customer relationships and an understanding of their needs.
• Build a knowledge of the product inventory to best advise customers, full training and onboarding will be provided.
• Take incoming customer queries and assist with requests and sales.
• Maximizing opportunities to upsell with each customer interaction.
• Maintaining a well merchandised Store/Shop area, inform Supervisor or Manager in their absence when stock levels are getting low.
• Assisting with cycle counting and stock taking.
• Liaising with the Warehouse and Yard staff to help fulfil incoming orders.
• Completing 'Specials' orders for customers, contacting the suppliers, agreeing carriage, cost prices and delivery, and completing the sale on the ERP system.
• Liaising with Transport and Security Coordinator prior to agreeing delivery schedule with customers.
• Respond to customer queries and liaise with other departments as needed.
• Assist with other ad hoc tasks as required.

Skills and Experience:

• Previous experience working in a retail, trade counter or customer service position.
• A knowledge of DIY products and building materials would be desirable – maybe an apprenticeship, a summer labouring, or years of trade counter know-how!
• Excellent communication and interpersonal skills.
• A team player who enjoys meeting people and solving problems.
• Be computer literate and experienced in using IT system.
• A willingness to learn new products and systems.
• A positive can-do attitude and a flexible approach.

Offer:

• Contributory Company Pension
• Employee Discounts
• Paid Maternity/Paternity Leave
• Annual Health Checks
• Celebrating Life Events: New Home & Baby gifts
• Bike to Work scheme
• Onsite Parking
• Christmas Bonus
• Death in Service Cover
• Further Education Support
• Employee Assistance Program
• Employee Social Events
• Full training and support to build your knowledge and confidence
• Opportunities to learn new skills and grow within a nationwide business.