Trade Counter Saleperson

Wogan Build Centre Limited; Drogheda; Hybrid; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Training opportunities

Employee assistance

My Future Fund pension scheme

Annual leave entitlement

Other company benefits

Job summary

Jobs.ie Limited in Walkinstown, Dublin, seeks a Trade Counter Sales Person to deliver exceptional service to trade and retail customers, assist at the counter, and process sales transactions.

You will identify customer needs, recommend products, handle orders and payments, liaise with warehouse, and contribute to branch sales targets while maintaining stock and displays to a high standard.

Qualifications

• Previous experience in a customer service, sales, or trade counter environment.
• Strong communication and interpersonal skills.
• Good numerical and computer literacy skills.
• Ability to work effectively in a fast-paced environment.
• Customer-focused with a positive and proactive attitude.
• Strong organizational and time-management skills.

Responsibilities

• Serve customers at the trade counter in a professional and friendly manner.
• Identify customer requirements and recommend suitable products and solutions.
• Process sales orders, quotations, returns, and payments accurately.
• Handle customer enquiries by phone, email, and in person.
• Develop and maintain strong relationships with existing and new customers.
• Assist with stock control, including receiving, checking, and replenishing stock.
• Ensure product displays and trade counter areas are clean, organized, and well presented.
• Liaise with warehouse and delivery teams to ensure timely order fulfilment.
• Promote current products, special offers, and company services.
• Resolve customer issues and complaints efficiently and professionally.
• Adhere to company policies, health and safety procedures, and operational standards.
• Support branch administration and other duties as required.

Skills

Customer service

Sales

Communication

Interpersonal skills

Numerical skills

Computer literacy

Time management

Tools

ERP or order processing systems

Job description

Trade Counter Sales Person - Job Description

Job Title

Trade Counter Sales Person

Reports To

Branch Manager

Location

Walkinstown, Dublin

Job Purpose

The Trade Counter Sales Person is responsible for providing excellent customer service to trade and retail customers, processing sales transactions, advising customers on products, and ensuring the efficient operation of the trade counter. The role involves building strong customer relationships, maintaining stock levels, and contributing to branch sales targets.

Key Responsibilities

• Serve customers at the trade counter in a professional and friendly manner.
• Identify customer requirements and recommend suitable products and solutions.
• Process sales orders, quotations, returns, and payments accurately.
• Handle customer enquiries by phone, email, and in person.
• Develop and maintain strong relationships with existing and new customers.
• Assist with stock control, including receiving, checking, and replenishing stock.
• Ensure product displays and trade counter areas are clean, organized, and well presented.
• Liaise with warehouse and delivery teams to ensure timely order fulfilment.
• Promote current products, special offers, and company services.
• Resolve customer issues and complaints efficiently and professionally.
• Adhere to company policies, health and safety procedures, and operational standards.
• Support branch administration and other duties as required.

Skills and Experience

Essential

• Previous experience in a customer service, sales, or trade counter environment.
• Strong communication and interpersonal skills.
• Good numerical and computer literacy skills.
• Ability to work effectively in a fast-paced environment.
• Customer-focused with a positive and proactive attitude.
• Strong organizational and time-management skills.

Desirable

• Experience in construction, building materials, hardware, plumbing, electrical, or related trade sectors.
• Knowledge of stock control and inventory systems.
• Experience using ERP or sales order processing systems.
• Forklift licence (where applicable).

Personal Attributes

• Professional and reliable.
• Team player with a strong work ethic.
• Self-motivated and results driven.
• Excellent attention to detail.
• Ability to problem-solve and make informed decisions.

Working Conditions

• Based primarily at the trade counter within a branch or warehouse environment.
• May require occasional lifting and handling of stock.
• Flexibility to work branch operating hours, including occasional overtime when required.

Performance Measures

• Customer satisfaction and service quality.
• Achievement of sales targets and branch objectives.
• Accuracy of order processing and cash handling.
• Product knowledge and customer support.
• Compliance with company procedures and health and safety requirements.

Salary

• Competitive, depending on experience
  

Benefits

• Training and development opportunities
• Employee Assistance Programme
• My Future Fund, the statutory pension scheme
• Annual leave entitlement
• Other company benefits.

Skills

• Previous experience in a customer service, sales
• Strong communication and interpersonal skills.
• Good numerical and computer literacy skills.
• Strong organizational and time-management skills
• Customer-focused with a positive attitude