Trade Counter Sales

Elite Talent Hub; Munster; On-site; EUR 25,000 - 32,000; Full time

Job summary

Elite Talent Hub Ltd in Cork is seeking a Trade Counter Sales Representative to support customers with building material and DIY needs. You will advise on products, process sales, and coordinate with warehouse and yard teams to ensure accurate fulfillment.

The role emphasizes in-store and phone-based customer service, stock maintenance, and proactive product knowledge development, in a dynamic team environment.

Qualifications

• Previous experience in retail or customer service is advantageous.
• Familiarity with plumbing, heating products, or building materials is beneficial.
• Strong interpersonal and communication skills to interact effectively with customers and team members.
• Basic IT skills and familiarity with digital systems.
• Comprehensive training provided, including forklift operation and manual handling.

Responsibilities

• Provide excellent customer service in-store and over the phone, addressing inquiries and assisting with purchases.
• Build and maintain strong customer relationships to better understand and meet their needs.
• Gain and share knowledge about products and services to advise customers effectively.
• Ensure the store is well-organized, clean, and fully stocked with merchandise.
• Assist with inventory checks and stock management tasks.
• Work closely with warehouse and yard teams to process and fulfill customer orders efficiently.
• Adhere to company policies and health and safety guidelines

Skills

Customer service

Retail experience

Product knowledge

Interpersonal communication

Problem solving

IT literacy

Tools

Forklift operation

POS / IT systems

Job description

Elite Talent Hub LTD is a specialist in permanent staffing solutions for clients globally.

My client, a trusted leader in the construction and DIY sector, is seeking a Trade Counter Sales Representative to join their dynamic team in Cork.

In this role, you’ll be the face of the business, assisting customers with their building material and DIY needs. You’ll provide expert advice, maintain a well-stocked and organized store, and work closely with the warehouse and yard teams to ensure seamless order fulfillment. Whether you’re advising on products, processing sales, or supporting stock management, your focus will be on delivering exceptional service.

Key Responsibilities

• Provide excellent customer service in-store and over the phone, addressing inquiries and assisting with purchases.
• Build and maintain strong customer relationships to better understand and meet their needs.
• Gain and share knowledge about products and services to advise customers effectively.
• Ensure the store is well-organized, clean, and fully stocked with merchandise.
• Assist with inventory checks and stock management tasks.
• Work closely with warehouse and yard teams to process and fulfill customer orders efficiently.
• Adhere to company policies and health and safety guidelines

Key Skills

• Previous experience in retail or customer service is an advantage.
• Familiarity with plumbing, heating products, or building materials is beneficial.
• Strong interpersonal and communication skills to interact effectively with customers and team members.
• A proactive, solutions-oriented approach to tasks.
• Basic IT skills and familiarity with digital systems.
• Comprehensive training provided, including forklift operation, manual handling, and IT systems.
• Opportunities to develop knowledge of products and services through structured learning.
• Be part of a dynamic and supportive team environment.