Tiffany & Co., Operations Coordinator, Full Time, Permanent

Brown Thomas Arnotts; Dublin; On-site; EUR 35,000 - 55,000; Full time

Job summary

Tiffany & Co. in Dublin is seeking an Operations Coordinator to lead all back-of-house operations in our luxury store. You will collaborate with store leadership on initiatives, manage order fulfillment, inventory, client service activities, and may open and close the store.

The role requires a passion for outstanding service, ability to act as a manager on duty, and a track record in retail operations. You will help deliver an elevated experience and uphold Tiffany standards in a dynamic luxury

Qualifications

• Must currently be based in and authorisation to work in the Republic of Ireland.
• 2-3 years of prior retail operations experience in merchandising, client service, administration and shipping.
• Strong analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours including nights, weekends and holidays.
• Organized and detail oriented.
• Flexibility to perform different tasks based on day-to-day business needs.
• A college/university degree.
• Graduate Gemologist degree or GIA course work.

Responsibilities

• Deliver unparalleled service and results that uphold the standards of excellence and luxury etiquette.
• Achieve store operational excellence KPIs and support team compliance with Tiffany and LVMH procedures.
• Contribute to pristine store presentation and support the team with effective operational organization on all services to deliver an elevated experience.
• Be accountable for implementing the most effective operations, stock management and transfers movements, including cycle counts and inventories.
• Support store opening / closing procedures (key holders).
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference.
• Leverage knowledge and passion for the Tiffany & Co. brand to support Client Advisors, curate memorable experiences.
• Connect with clients and teams by asking strategic questions and establishing lasting relationships.
• Display professionalism and exercise agility, adapting behavior and implementing feedback.
• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working.
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy.

Skills

Analytical skills

Customer service

Retail operations

Education

College degree

Graduate Gemologist (GIA)

Tools

Microsoft Word

Excel

Job description

GET TO KNOW US

Tiffany & Co. the name instils images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 185 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewellery creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other. We expect our employees to deliver the Tiffany Experience to each, and every client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

As members of the Operations Team, we celebrate and cherish our clients by making sure they live the most seamless and personalized experiences. We uphold the utmost standards of operational excellence, always maintaining a neat & organized store and overseeing all retail & stock operations.

KNOW THE ROLE

The operations Coordinator takes the lead by performing all back of house operations in a Tiffany store. The operations Coordinator has a passion for providing excellent client service and partners with store leadership on key initiatives which support the team and drives sales goals. The operations Coordinator is a key holder who acts as a manager on duty when a manager is unavailable. Duties include coordinating order fulfillment, managing inventory, coordinating client service activities, and may open and close the store.

• Deliver unparalleled service and results that uphold the standards of excellence and luxury etiquette
• Achieve store operational excellence KPIs and support team compliance with Tiffany and LVMH procedures
• Contribute to pristine store presentation and support the team with effective operational organization on all services to deliver an elevated experience (e.g., hospitality, personalization, service, catering, gifting, etc.)
• Be accountable for implementing the most effective operations, stock management and transfers movements, including cycle counts and inventories; support with various payment processes and security (remote sales, service, cash etc.)
• Support store opening / closing procedures (key holders)
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference
• Leverage knowledge and passion for the Tiffany & Co. brand to support Client Advisors, curate memorable experiences, handle ad-hoc requests seamlessly
• Connect with clients and teams by asking strategic questions and establishing lasting relationships
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately
• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy
• Propose effective improvements to Store Leadership when facing challenges / seeing opportunities, support new operational tools & systems rollout and team adoption

Required Qualifications

KNOW WHAT WE'RE LOOKING FOR

• Must currently be based in and hold authorisation to work in the Republic of Ireland
• 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration and shipping
• Strong analytical skills
• Proficient in Microsoft Word and Excel
• Ability to work retail store hours as necessary, including nights, weekends and holidays
• Organized and detail oriented
• Flexibility to perform different tasks based on day-to-day business needs

Preferred Qualifications

• A college/university degree
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work

Know How We Work

Experience is our business:

Our customer engagement sets the bar in service and experien al retail, giving our customers something to love every me.

We Are More Than Shops:

We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communi es are enriched.

We are Curators:

Our unique range of product and services are key to the sense of excitement that Brown Thomas Arno s is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People:

We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where crea vity and learning are valued.

We Succeed by Working Sustainably:

We are community-focused and our aim is to cul vate retail environments that are conscious, considerate and commercial.