Personal Shopper, Full Time, Permanent

Brownthomasarnottscareers; Dublin; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Contributory Pension Scheme

Annual leave entitlement

Team Member discount across brands

Recognition Days for Volunteering &  &

Job summary

Brown Thomas Arnotts in Dublin delivers a personalised, luxury shopping experience within the Menswear Department that builds client loyalty, drives sales, and enhances brand reputation through in-depth product knowledge and outstanding service.

You will engage clients across digital and in-store channels, promote loyalty programmes, anticipate new launches and trends, support events and cross-selling, and collaborate with store teams to maintain exceptional standards of service, presentation

Qualifications

• Experience in luxury retail or client-facing roles.
• Strong customer service and sales skills.
• Ability to engage clients across digital and in-store channels.

Responsibilities

• Provide exceptional customer service and create tailored shopping journeys.
• Act as in-store expert with knowledge of luxury brands and products.
• Drive sales by achieving daily, weekly, and monthly targets.
• Build and nurture long-term client relationships and promote loyalty programmes.
• Promote cross-selling and events to attract new clients.
• Collaborate with store teams to achieve department goals and maintain service excellence.
• Stay informed on launches, trends, sustainability initiatives.

Skills

Luxury retail

Sales

Client engagement

Digital platforms

Organised

Job description

GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer's lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations.Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

KNOW THE ROLE

To deliver a personalised, luxury shopping experience within the Menswear Department that builds customer loyalty, drives sales, and enhances brand reputation. The role combines in-depth product knowledge, exceptional service, and innovative client engagement to ensure every customer interaction is memorable and aligned with company values.

Key Responsibilities:

• Provide exceptional customer service, creating a tailored shopping journey that meets and exceeds expectations

• Act as an in-store expert, demonstrating extensive knowledge of luxury brands and products

• Drive sales performance by achieving and surpassing daily, weekly, and monthly targets

• Build and nurture long-term client relationships, promoting loyalty programmes and exclusive services

• Use creativity and innovation to enhance customer experiences, including digital and social media engagement

• Deliver after-sales service, ensuring customer satisfaction and retention

• Identify opportunities to attract and develop new clients through events, promotions, and referrals

• Collaborate with store teams to achieve department goals and maintain service excellence

• Stay informed on new launches, seasonal trends, and sustainability initiatives, promoting these to clients

• Maintain visual merchandising standards and ensure stock is replenished on the shop floor

• Support the promotion of cross-selling opportunities by introducing customers to products across departments

• Adhere to all company policies, health, and safety standards, ensuring a professional and secure environment

• Represent the brand with professionalism and integrity, acting as an ambassador both in-store and online

KNOW WHAT WE'RE LOOKING FOR

• Strong background in luxury retail, sales, or client-facing roles

• Goal-oriented, self-motivated, and entrepreneurial in approach

• Impeccable personal presentation and grooming standards

• Proven ability to build trust and long-term relationships with clients

• Extensive product knowledge of luxury brands and the ability to match products to customer needs

• Social media savvy, with experience in client engagement through digital platforms

• Highly organised and capable of managing multiple projects simultaneously

• Strong communication skills, both in-person and digitally

• Flexible and adaptable to changing retail priorities

• Detail-oriented with a commitment to service excellence

KNOW WHAT'S IN IT FOR YOU

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we're proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from:

• Competitive Salary

• Contributory Pension Scheme

• Competitive annual leave entitlement

• Team Member discount across the world's most iconic brands

• Recognition Days for Volunteering & Wellbeing

• Wellbeing Initiatives

• Extensive Learning & Development Offerings

• Leading Talent Programmes

• Flexible Working Model

• Additional Benefits

KNOW HOW WE WORK

Experience is our business

Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops

We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators

Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things thatmake our customer's lives better.

We Care for Our People

We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably

We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members - their diverse backgrounds, abilities and experiences make our business stronger.

We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren't just welcomed - they're positively nurtured. After all, we want you to bring your whole self to work. Please contact us at [e-mail] to request accommodation.