Operations Coordinator - Dublin

Tiffany & Co; Dublin; On-site; EUR 32,000 - 44,000; Full time

Job summary

Tiffany & Co in Dublin is seeking an Operations Coordinator to lead back-of-house store operations, ensure exceptional client service, and support leadership on key initiatives. This role is a key holder, may open/close the store, and collaborates with teams to drive sales through efficient processes.

The ideal candidate has 2-3 years in retail operations, strong analytical skills, and proficiency with Word/Excel, with the ability to work nights, weekends and holidays as needed.

Qualifications

• 2-3 years of prior retail experience in retail operations.
• Strong Analytical skills.
• Proficient in Word and Excel.
• Ability to work retail store hours, including nights, weekends and holidays.
• Organized and detail oriented.
• Flexible to perform different tasks as needed.

Responsibilities

• Lead back-of-house operations in Tiffany store.
• Coordinate order fulfillment and inventory management.
• Support client service activities and store leadership initiatives.
• Act as a key holder and manager on duty when needed.
• Open and close the store as required.

Skills

Analytical skills

Retail operations

Detailed oriented

Organized

Microsoft Word

Microsoft Excel

Attention to inventory

Flexibility

Education

College/university degree

GIA education (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

As members of the Operations Team, we celebrate and cherish our clients by making sure they live the most seamless and personalized experiences. We uphold the utmost standards of operational excellence, always maintaining a neat & organized store and overseeing all retail & stock operations.

Responsibilities

The Operations Coordinator takes the lead by performing all back of house operations in a Tiffany store. The Operations Coordinator has a passion for providing excellent client service and partners with store leadership on key initiatives which supports the team and drives sales goals. The Operations Coordinator is a key holder who acts as a manager on duty when a manager is unavailable. Duties include coordinating order fulfillment, managing inventory, coordinating client service activities, and may open and close the store.

Thoughtful

• Deliver unparalleled service and results that uphold the standards of excellence and luxury etiquette
• Achieve store operational excellence KPIs and support team compliance withTiffany and LVMHprocedures
• Contribute to pristine storepresentation and support the team with effective operational organization on all services to deliver an elevated experience (e.g., hospitality, personalization, service, catering, gifting, etc.)
• Be accountable for implementing the most effective operations, stock management and transfers movements, including cycle counts and inventories; support with various payment processes and security (omnichannel, service, cash etc.)
• Support store opening / closing procedures (key holders)
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference.

Curious

• Leverage knowledge and passion for the Tiffany & Co. brand to support Client Advisors, curate memorable experiences, handle ad-hoc requests seamlessly
• Connect with clients and teams by asking strategic questions and establishing lasting relationships
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately

Optimistic

• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy
• Propose effective improvements toStore Leadershipwhen facing challenges / seeing opportunities, support new operational tools & systems rollout and team adoption

Qualifications:

Required Qualifications:

• Must currently be based in and hold authorisation to work in the Republic of Ireland.
• 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration and shipping.
• Strong Analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Organized and detail oriented.
• Flexibility to perform different tasks based on day-to-day business needs.

Preferred Qualifications:

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.