Ticketing Coordinator: Live Events & Sold-Out Focus

MCD Productions; Dublin; On-site; EUR 30,000 - 42,000; Full time

Job summary

MCD Productions is the leading promoter and provider of live music and entertainment events in Ireland. The role supports a dynamic team in delivering professional campaigns against ambitious timelines, including the preparation of ticketing reports, venue maps, manifests, and show setups to maximise revenue.

You will work under pressure to tight deadlines, maintaining accuracy and customer focus, while contributing to inclusive, equal-opportunity practices across the organisation.

Qualifications

• Strong time management and task prioritisation abilities.
• Flexibility, resourcefulness and a high level of creativity.
• Excellent written and oral communication skills.
• Natural interpersonal and communicative abilities.
• Strong organisation skills/experience.
• Prior Ticketing Experience preferable.

Responsibilities

• Preparation of ticket sales reports and forwarding to agents in accordance with agreed schedule.
• Preparing and forwarding venue maps detailing seats sold/comped/held/unsold, camera positions, etc.
• Preparing and submitting manifests in accordance with requirements.
• Setting-up new shows for sale, to include prices for seats and price-break maps, circulated to Ticketmaster/Live Nation as required.
• Providing updates to relevant agents/management on ticket sales and trends.
• Determination of ticket hold requirements, monitor and reduce/release as appropriate.
• Ensuring effective monitoring and communication of ticket holds – including Platinum and VIP – to allow timely sale of surplus tickets.
• Contacting tours to obtain information for work immigration purposes.
• Review, development and enhancement of ticket coordination to optimise revenues and minimise potential for loss of sales.
• Working under pressure and to strict deadlines – while maintaining quality/accuracy and internal customer focus.

Skills

Time management

Flexibility

Communication skills

Interpersonal skills

Organization skills

Ticketing experience

Job description

MCD Productions is the leading promoter and provider of live music and entertainment events in Ireland. The role supports a dynamic team in delivering professional campaigns against ambitious timelines, including the preparation of ticketing reports, venue maps, manifests, and show setups to maximise revenue.

You will work under pressure to tight deadlines, maintaining accuracy and customer focus, while contributing to inclusive, equal-opportunity practices across the organisation.