Ticketing Assistant

MCD Productions Limited; Dublin; On-site; EUR 30,000 - 50,000; Full time

Benefits offered by this job

Generous vacation

Healthcare

Retirement benefits

Student loan repayment

Tuition reimbursement

Paid caregiver leave

Employee ticketing program

Job summary

MCD Productions Limited in Dublin is seeking a detail‑oriented ticketing coordinator to join our live events team. You will prepare ticket sales reports, map seating, set up new shows, and forward manifests to Ticketmaster/Live Nation.

The role requires strong time management, excellent communication, and the ability to work under deadline pressure while maintaining accuracy. You will support campaigns for high‑profile events and collaborate with agents, management and tours to optimise revenues.

Qualifications

• Strong time management and prioritisation abilities.
• Flexibility, resourcefulness and a high level of creativity.
• Excellent written and oral communication skills.
• Natural interpersonal and communicative abilities.
• Strong organisation skills/experience.
• Prior ticketing experience preferable.

Responsibilities

• Preparation of ticket sales reports and forwarding to agents in accordance with agreed schedule
• Preparing and forwarding venue maps detailing seats sold/comped/held/unsold, camera positions, etc.
• Preparing and submitting manifests in accordance with requirements
• Setting-up new shows for sale, to include prices for seats and price-break maps as well as the circulation to Ticketmaster/Live Nation as required
• Providing updates to relevant agents/management on ticket sales and trends
• Determination of ticket hold requirements, monitor and reduce/release (as appropriate)
• Ensuring effective monitoring and communication of ticket holds – including Platinum and VIP (at appropriate times) to allow for timely sale of surplus tickets
• Contacting tours to obtain information for work immigration purposes
• Review, development and enhancement of ticket coordination to optimise revenues and minimise potential for loss of sales
• Working under pressure and to strict deadlines – while maintaining quality/accuracy and internal customer focus
• You will support a dynamic team in delivering professional campaigns against ambitious timelines

Skills

Time management

Flexibility

Creativity

Communication

Interpersonal skills

Organisation

Ticketing experience

Job description

Job Summary

The Company MCD Productions is the leading promoter and provider of live music and entertainment events in Ireland. Consistently ranked amongst the top 15 promoters in the world by the internationally renowned trade magazine Pollstar, MCD promotes events with capacities ranging from 200 to 80,000 across Ireland. Promoting the best in home grown talent, and working with a host of internationally renowned artists, MCD also promotes annual music festivals such as Longitude and Vital among others.

Vision

MCD Productions is currently inviting applications from passionate individuals who are determined to do great work in delivering exceptional campaigns – resulting in sold out venues and an unforgettable two hours of magic.

Core Responsibilities

• Preparation of ticket sales reports and forwarding to agents in accordance with agreed schedule
• Preparing and forwarding venue maps detailing seats sold/comped/held/unsold, camera positions, etc.
• Preparing and submitting manifests in accordance with requirements
• Setting-up new shows for sale, to include prices for seats and price-break maps as well as the circulation to Ticketmaster/Live Nation as required
• Providing updates to relevant agents/management on ticket sales and trends
• Determination of ticket hold requirements, monitor and reduce/release (as appropriate)
• Ensuring effective monitoring and communication of ticket holds – including Platinum and VIP (at appropriate times) to allow for timely sale of surplus tickets
• Contacting tours to obtain information for work immigration purposes
• Review, development and enhancement of ticket coordination to optimise revenues and minimise potential for loss of sales
• Working under pressure and to strict deadlines – while maintaining quality/accuracy and internal customer focus
• You will support a dynamic team in delivering professional campaigns against ambitious timelines

Skill & Knowledge Requirements

• Strong time management and task prioritisation abilities
• Flexibility, resourcefulness and a high level of creativity
• Excellent written and oral communication skills
• Natural interpersonal and communicative abilities
• Strong organisation skills/experience
• Prior ticketing experience preferable

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.

You will be working in an inclusive environment and be encouraged to bring your whole self to work. As a growing business, we encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It’s talent that matters to us and as an equal opportunities employer, we encourage applications from people irrespective of their gender/gender identity, marital/civil or family status, race/ethnicity or membership of the Traveller community, sexual orientation, religion, age or disability status.

APPLICATION DEADLINE

Wednesday 7th October.

We reserve the right to close applications at any time.

Live Nation Entertainment Overview

Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

Our world-class teams specialise in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.

We believe in taking care of the countless employees helping artists bring live music to fans all around the world.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program