Ticketing Assistant

MCD Productions; Dublin; On-site; EUR 30,000 - 42,000; Full time

Job summary

MCD Productions is the leading promoter and provider of live music and entertainment events in Ireland. The role supports a dynamic team in delivering professional campaigns against ambitious timelines, including the preparation of ticketing reports, venue maps, manifests, and show setups to maximise revenue.

You will work under pressure to tight deadlines, maintaining accuracy and customer focus, while contributing to inclusive, equal-opportunity practices across the organisation.

Qualifications

• Strong time management and task prioritisation abilities.
• Flexibility, resourcefulness and a high level of creativity.
• Excellent written and oral communication skills.
• Natural interpersonal and communicative abilities.
• Strong organisation skills/experience.
• Prior Ticketing Experience preferable.

Responsibilities

• Preparation of ticket sales reports and forwarding to agents in accordance with agreed schedule.
• Preparing and forwarding venue maps detailing seats sold/comped/held/unsold, camera positions, etc.
• Preparing and submitting manifests in accordance with requirements.
• Setting-up new shows for sale, to include prices for seats and price-break maps, circulated to Ticketmaster/Live Nation as required.
• Providing updates to relevant agents/management on ticket sales and trends.
• Determination of ticket hold requirements, monitor and reduce/release as appropriate.
• Ensuring effective monitoring and communication of ticket holds – including Platinum and VIP – to allow timely sale of surplus tickets.
• Contacting tours to obtain information for work immigration purposes.
• Review, development and enhancement of ticket coordination to optimise revenues and minimise potential for loss of sales.
• Working under pressure and to strict deadlines – while maintaining quality/accuracy and internal customer focus.

Skills

Time management

Flexibility

Communication skills

Interpersonal skills

Organization skills

Ticketing experience

Job description

Job Summary

MCD Productions is the leading promoter and provider of live music and entertainment events in Ireland. Consistently ranked amongst the top 15 promoters in the world by the internationally renowned trade magazine Pollstar, MCD promotes events with capacities ranging from 200 to 80,000 across Ireland. Promoting the best in home grown talent, and working with a host of internationally renowned artists, MCD also promotes annual music festivals such as Longitude and Vital among others.

The Vision

MCD Productions is currently inviting applications from passionate individuals who are determined to do great work in delivering exceptional campaigns – resulting in sold out venues and an unforgettable two hours of magic.

Core Responsibilities

The successful candidate will be responsible for the:

• Preparation of ticket sales reports and forwarding to agents in accordance with agreed schedule
• Preparing and forwarding venue maps detailing seats sold/comped/held/unsold, camera positions, etc.
• Preparing and submitting manifests in accordance with requirements
• Setting-up new shows for sale, to include prices for seats and price-break maps as well as the circulation to Ticketmaster/Live Nation as required
• Providing updates to relevant agents/management on ticket sales and trends
• Determination of ticket hold requirements, monitor and reduce/release (as appropriate)
• Ensuring effective monitoring and communication of ticket holds – including Platinum and VIP (at appropriate times) to allow for timely sale of surplus tickets
• Contacting tours to obtain information for work immigration purposes
• Review, development and enhancement of ticket coordination to optimise revenues and minimise potential for loss of sales
• Working under pressure and to strict deadlines – while maintaining quality/accuracy and internal customer focus

You will support a dynamic team in delivering professional campaigns against ambitious timelines

Skill & Knowledge Requirements

• Strong time management and task prioritisation abilities
• Flexibility, resourcefulness and a high level of creativity
• Excellent written and oral communication skills
• Natural interpersonal and communicative abilities
• Strong organisation skills/experience
• Prior Ticketing Experience preferable

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. As a growing business, we encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and as an equal opportunities employer, we encourage applications from people irrespective of their gender/gender identity, marital/civil or family status, race/ethnicity or membership of the Traveller community, sexual orientation, religion, age or disability status.

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