Telesales & Retention Specialist

Panda Ireland

Dublin

On-site

EUR 32,000 - 46,000

Full time

3 days ago

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Job summary

Panda Ireland is seeking a Sales & Retention Agent to join our Millennium Park team in Dublin. This dual-skill role covers inbound and outbound sales as well as customer loyalty and retention, with a focus on attracting new business, converting leads, and retaining existing customers.

The ideal candidate has strong outbound telesales experience, a customer-focused mindset, and a track record of meeting sales and retention KPIs.

Qualifications

3+ years of sales experience, preferably in telesales or retention roles.
Proven success in cold calling, customer win-backs, and inbound sales conversion.
Strong retention skills with ability to diffuse customer concerns and reinforce value propositions.
Proficient in MS Office applications including Word, Excel, and Outlook.
Excellent communication and interpersonal skills; results-driven and adaptable to a fast-paced sales environment.

Responsibilities

Manage both inbound and outbound sales inquiries professionally and effectively.
Proactively engage with new prospects and former customers to drive conversions and win-back campaigns.
Support customer retention efforts by identifying at‑risk customers and offering tailored solutions to retain business.
Meet and exceed individual and team targets for sales and customer retention.
Utilize MS Office tools to manage customer data, sales leads, and generate accurate reports.
Collaborate with team members across departments to achieve common goals.
Stay updated on product knowledge and market trends to better serve customer needs.