Telesales & Customer Service Agent

bwgfoods; Cork; On-site; EUR 30,000 - 40,000; Full time

Job summary

BWG Foods is seeking a Telesales Operator for their Value Centre Little Island branch in Cork, offering a permanent full-time position with hybrid remote work options. The role involves accurately inputting sales orders and promoting sales through strong customer relations.

The ideal candidate will possess excellent interpersonal skills, attention to detail, and relevant experience in retail or foodservice. Join a team that values customer satisfaction and effective communication.

Qualifications

• Ability to accurately input sales orders.
• Excellent customer service skills and a friendly disposition.
• Relevant experience in Retail or Foodservice.

Responsibilities

• Act as the first point of contact for customers.
• Input orders accurately into the computer system.
• Promote sales and provide product information to customers.
• Maintain excellence in customer service.

Skills

Customer relations

Sales promotion

Attention to detail

Excellent interpersonal skills

Numerical ability

Self-motivation

IT skills (Microsoft Office)

Job description

Telesales Operator - Permanent Full Time

Applications are invited for the position of Telesales Operator with BWG Foods at our Value Centre Little Island branch in Cork on a Permanent full time basis, with hybrid remote work currently available.

The successful candidate will be required to accurately input sales orders and actively promote sales through positive customer relations and product knowledge.

Major activities and responsibilities

• First point of contact to our customers
• Input orders to the computer system accurately
• Promote sales to customers
• Provide customers with up-to-date information on the available products
• Provide excellence in Customer Service

The successful candidate will have the following key attributes

• Ability to work accurately with rigorous attention to detail
• Excellent interpersonal skills
• Strong numerical ability
• Friendly disposition & excellent telephone manner
• Self-motivated with the ability to work to deadlines
• Excellent I.T. skills (including Microsoft Office and keyboard skills)
• Relevant experience in Retail, Foodservice or similar businesses will be an advantage
• Sales and/or customer service experience will be preferred

Candidates will be flexible and cooperative with the ability to work both as part of a team and on their own initiative