Supporter Services Assistant

Uniting Holding; Dublin; Hybrid; EUR 30,000 - 36,000; Full time

Benefits offered by this job

23 days Annual Leave

Sick Pay Scheme

Flexitime

Pension Scheme

Health plans

Cycle to Work

Educational Assistance

EAP

Job summary

The Irish Cancer Society is seeking a Supporter Services Assistant to work on fundraising campaigns including Daffodil Day, delivering outstanding donor care and administering donor data.

You will be the frontline contact for supporters, manage CRM records in Dynamics, and support multiple fundraising teams to help reach targets with efficient service.

Qualifications

• Empathetic and compassionate attitude toward supporters.
• Clear and effective communicator over phone and written media.
• Practical problem-solver who creates efficiencies where possible.
• Adaptable team player with collaborative approach to colleagues.
• Organised and efficient with strong attention to detail and deadlines.
• Tech-savvy with proficiency in MS Office; experience with CRM systems and databases.

Responsibilities

• Be the first point of contact for fundraisers and donors, providing high-quality donor care.
• Display excellent customer service across email, post and phone; enter details into database.
• Collaborate with Community Fundraising, Campaigns, Corporate and Distribution teams to fulfil requests.
• Conduct thank you and welcome calls to supporters; manage ad hoc requests.
• Input and maintain accurate data in Dynamics CRM; process and acknowledge gifts.

Skills

Empathetic & compassionate

Effective communicator

Problem-solving

Adaptable team player

Organised & efficient

Technology savvy

Tools

MS Office Suite

CRM systems

MS Dynamics

Job description

Contract type: Specific Purpose Cover Contract - Maternity Leave Cover

Hours: Full-time (35 hours per week, 5 days per week). 9am to 5pm Monday to Friday

Location:The Society operates a hybrid working model with a combination of remote and in-person (Dublin 4 office) working

Office Days: Office attendance days are Wednesday & Thursday

Salary: €33,000 per annum

Who we are:

Every three minutes, someone in Ireland hears the words ‘You’ve got cancer’. At the Irish Cancer Society, we understand the physical, emotional and financial impact a cancer diagnosis brings. And we are determined to do everything we can to help.

As Ireland’s leading cancer charity, we work across every area of cancer – from prevention and early detection, through to end-of-life care. We make a positive impact for people affected by cancer every day: investing in lifesaving and life-changing research; providing practical, financial and emotional supports; and driving improvements in public cancer services.

If you enjoy working at a fast pace and have strong organisational skills; are passionate about our cause; and want to develop your career by being involved in delivering some of Ireland’s most inspiring fundraising campaigns, this role is for you.

Join us to change the lives of people affected by cancer in Ireland.

What you’ll do:

As a Supporter Services Assistant, you will be working closely with fundraising and communications team colleagues on a range of campaigns including Daffodil Day and Community Events. You would work with members of the fundraising teams in developing, administering and maintaining relationships with our fundraisers and donors and delivering the Society’s strategy and fundraising targets.

Key duties and responsibilities:

Supporter, volunteer and stakeholder relationships

Be the first point of contact for our fundraisers and donors, providing the highest standard of donor care through a warm, engaging and compassionate attitude and managing, maintaining and building relationships with supporters to achieve best retention across a range of media including phone, email, social media and post.

Field and respond to supporter and prospect requests/enquiries in a timely manner. Display excellent customer service standards across email, post and phone. Enter relevant detail into database.

Work closely with the Community Fundraising, Campaigns, Corporate and Distribution teams in delivering efficient fulfilment service for supporters and volunteers.

Conduct thank you and welcome calls to supporters.

Fulfilment of ad hoc supporter requests as required e.g. arranging cheque presentations and personalisation and sending of with sympathy and in memory cards.

Donor Information Administration

Input and maintain accurate data on Dynamics database (CRM).

Process, track and acknowledge all gifts through the database to ensure accurate processing and income assignment, and appropriate and timely acknowledgement of gifts.

Accurate processing of donations through Dynamics Database and web platforms, including scanning of relevant paperwork, inputting of financial details and set up of donation batches.

Comply with the Society’s policies and procedures, relevant professional codes of conduct and standards, regulation and legislation governing charities activities, including Data Protection and GDPR.

Administration

Assisting in meeting the annual fundraising and regional income targets and keeping the expenditure within the annual budget.

Support opening and sorting of post.

Other projects/tasks as required.

Who you are:

Qualifications and experience

You will typically have 1-2 years’ experience working in a fast-paced administrative role, with direct patient or client contact. The Society measures experience based on the quality of the experience obtained, rather than in time passed and welcomes applicants at all stages of their career.

Person Specification

Empathetic and compassionate: you will put the needs of the supporter first, demonstrating care and compassion toward all those you interact with, with an interest in the charity sector and growing your knowledge of Fundraising.

A clear and effective communicator, over the phone and in writing, with an ability to engage and build relationships with supporters and co-workers.

A practical problem-solver: you will be highly practical and able to come up with solutions and create efficiencies where possible.

An adaptable team player: you will work flexibly and collaboratively within your direct team, and with colleagues across the organisation, building strong relationships.

Organised and efficient: you will be highly organised and efficient in your work, with a strong attention to detail, and working effectively to deadlines.

Technology savvy: you will have a high level of proficiency in MS Office suite, and experience of working with CRM systems and databases, as well as using technology to support internal processes. Knowledge of MS Dynamics is an advantage.

General

All employees are required to be aware of their responsibilities towards health and safety and to adhere to fire regulations.

The Irish Cancer Society operates a no-smoking policy, and the post holder must not smoke in the premise or when on Society business outside the premise.

Maintain confidentiality at all times, and compliance with the Data Protection Act is an essential requirement.

This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the Society at any time after discussion with the post holder.

Some of our benefits:

• 23 days Annual Leave a year or Pro Rata equivalent, plus public holidays, Good Friday and Christmas Eve (if it falls on a working day)
• Service Days - Additional days awarded to reflect long service with the Society.
• Sick Pay Scheme (following Probationary period)
• Flexitime
• Defined Contribution Pension Scheme - new starters will join the pension from the date of commencement of employment with the Society. The current contribution rate ranges from a contribution of 3%, 5% or a maximum of 8% of basic salary.
• Group membership for VHI and HSF (health plans)
• Bus/Rail Ticket Scheme and Cycle to Work Scheme
• Death In Service Benefit (from commencement of employment)
• Paid Family Leave (Maternity, Paternity, Adoptive, Force Majeure and compassionate Leave)
• Learning and Development Programmes
• Educational Assistance (Study and Examination Leave)
• Employee Assistance Programme (EAP)

The closing date for applications is 18/09/2026

Please note all CVs are logged through a third-party system for processing

The Irish Cancer Society is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We know that the more inclusive we are, the better our work will be.

WE DO NOT REQUIRE THE ASSISTANCE OF AGENCIES