Technical Writer

E‑Frontiers; Dublin; Vor Ort; EUR 56.000 - 73.000; Vollzeit

Zusammenfassung

E‑Frontiers is seeking two experienced Technical Writers to support a major IT transition programme in Dublin. You will capture specialist knowledge and translate complex information into clear documentation, including runbooks and SOPs, to support long-term service stability.

You will work closely with developers, architects and project managers to ensure documentation is accurate, accessible and well-structured for maintenance and handover to the support function.

Qualifikationen

• Minimum of five years' experience in technical writing within IT or software engineering environments.
• Experience producing runbooks, SOPs and API documentation.
• Strong written communication and stakeholder engagement skills.
• Ability to translate complex technical information for technical and non-technical audiences.

Aufgaben

• Develop and maintain technical documentation including maintenance runbooks, SOPs, incident response playbooks and support manuals.
• Conduct interviews and workshops with SMEs to capture system knowledge, identify gaps and address knowledge-transfer risks.
• Document system architectures, integrations, APIs and operational processes to support maintenance and troubleshooting.
• Manage and maintain a centralised documentation repository using Azure DevOps, ensuring version control and accessibility.
• Collaborate with developers, technical leads, architects and project managers to ensure documentation is accurate and complete.
• Develop user guides, integration documentation and training materials for technical and business stakeholders.
• Establish and maintain consistent documentation standards, templates and QA processes.

Kenntnisse

Technical writing

Documentation

Interviews & workshops

Communication

Knowledge transfer

Ausbildung

Technical writing certification

Tools

Azure DevOps

Jobbeschreibung

Technical Writer - Maintenance & Transition

Contract | Dublin | €350 per day | 2 Positions Available

2 days a week on site | Dublin City Centre

We are seeking two experienced Technical Writers to support a major IT transition programme, ensuring critical digital services are fully documented and ready for handover to a dedicated maintenance and support function.

Working closely with software developers, architects, engineers, project managers and other technical stakeholders, you will capture specialist knowledge and translate complex technical information into clear, practical documentation. This will include maintenance runbooks, incident response procedures, system recovery guides, architecture documentation and user manuals to support long-term service stability and efficient operational support.

Key Responsibilities

• Develop and maintain technical documentation, including maintenance runbooks, Standard Operating Procedures (SOPs), incident response playbooks and L2/L3 support manuals.

• Conduct interviews and workshops with technical subject matter experts to capture system knowledge, identify documentation gaps and address knowledge-transfer risks.

• Document system architectures, integrations, APIs and operational processes to support ongoing maintenance and troubleshooting.

• Manage and maintain a centralised documentation repository using Azure DevOps, ensuring appropriate version control, structure and accessibility.

• Work collaboratively with developers, technical leads, architects, project managers and external delivery partners to ensure documentation is accurate and complete.

• Develop user guides, integration documentation and training materials for technical and business stakeholders.

• Establish and maintain consistent documentation standards, templates and quality assurance processes.

Essential Requirements

• Minimum of five years' experience in technical writing, technical documentation or knowledge management within complex IT or software engineering environments.

• Demonstrable experience producing technical documentation, including system runbooks, operational procedures, architecture guides and API documentation.

• Strong hands-on experience with Azure DevOps, particularly repository management, document organisation and version control.

• Good understanding of software development lifecycles, Agile methodologies, DevOps practices and cloud-based technology environments.

• Excellent written communication, stakeholder engagement, interviewing and information-gathering skills.

• Ability to interpret complex technical information and present it clearly to technical and non-technical audiences.

• Strong organisational skills and attention to detail, with the ability to work across multiple teams and competing priorities.

Desirable Experience

• Experience documenting microservices, APIs and cloud-native platforms.

• Previous involvement in IT service transition, operational handover or knowledge-transfer programmes.

• Experience working across multiple technical teams or third-party delivery partners.

• A qualification or certification in technical writing, information design or a related discipline.