Technical Support Lead – Hybrid, 1-Year Role (Water)

Whitewater Group; Naas; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Pension Scheme

Career progression

European project exposure

Development opportunities

Job summary

Whitewater Group is a multi-disciplinary engineering company focused on water infrastructure across Europe. A Technical Support Lead is needed to guide the service team, troubleshoot complex issues, and ensure high quality technical support for critical industries.

Based in Ireland with hybrid work, the role requires leadership, hands-on technical expertise, and the ability to coordinate with suppliers and field engineers to drive safe, effective solutions.

Qualifications

• Minimum 5 years’ experience leading a technical or field service team, within the water treatment industry.
• Strong mechanical and electrical background, supported by a relevant qualification and practical troubleshooting experience.
• Working knowledge of water treatment technologies, including membranes, ion exchange, CDI, filtration, chemical dosing and UV.
• Strong leadership, decision‑making, communication, troubleshooting and analytical skills.
• Fluent written and spoken English; eligible to work in the EU and travel to customer sites when required.

Responsibilities

• Act as the department’s primary point of contact for technical queries and escalations, working closely with the administration team.
• Provide technical support to customers and Field Service Engineers by phone, email and, where required, on site.
• Coordinate technical priorities with the Service Administration team and support the effective scheduling and deployment of Field Service Engineers.
• Review maintenance and call‑out reports, issue internal technical bulletins, validate technical recommendations and ensure actions are clearly communicated and progressed.
• Lead troubleshooting and root‑cause analysis, driving timely resolution while maintaining customer satisfaction.
• Maintain and improve service manuals, SOPs, technical documentation and the department knowledge base.
• Support engineer induction, coaching, technical development reviews and training aligned with business needs.
• Liaise with Procurement on technical specifications and service materials, while maintaining commercial awareness and cost control.
• Ensure service activities comply with company procedures, ISO 9001, ISO 14001 and ISO 45001 requirements, environmental regulations and safety policies.

Skills

Leadership

Mechanical background

Electrical background

Troubleshooting

Communication

Analytical skills

Microsoft 365

Procore

SharePoint

CRM

SAGE

Fluent English

Education

Relevant qualification in mechanical/electrical engineering

Tools

Procore

SharePoint

CRM

SAGE

Microsoft 365

Job description

Whitewater Group is a multi-disciplinary engineering company focused on water infrastructure across Europe. A Technical Support Lead is needed to guide the service team, troubleshoot complex issues, and ensure high quality technical support for critical industries.

Based in Ireland with hybrid work, the role requires leadership, hands-on technical expertise, and the ability to coordinate with suppliers and field engineers to drive safe, effective solutions.