Lead Technical Support - Water Treatment, Hybrid Role

Whitewater Group; Naas; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Pension Scheme

Technical development opportunities

Job summary

Whitewater Group is seeking a Technical Support Lead to guide the day-to-day technical support across Europe. Reporting to the European Service Manager, you will mentor Field Service Engineers, coordinate with procurement and the service admin team, and troubleshoot complex issues on site and remotely.

Based in or near Naas, Co. Kildare, the role is hybrid for a one-year fixed-term position with some travel.

Qualifications

• Minimum 5 years’ experience leading a technical or field service team in water treatment.
• Strong mechanical and electrical background with practical troubleshooting experience.
• Working knowledge of water treatment technologies: membranes, ion exchange, CDI, filtration, chemical dosing and UV.
• Strong leadership, decision‑making, communication, troubleshooting and analytical skills.
• Customer‑focused, organised and commercially aware, with the ability to prioritise and work under pressure.
• Fluent written and spoken English; eligible to work in the EU and travel to customer sites as required.

Responsibilities

• Act as the department’s primary contact for technical queries and escalations.
• Provide technical support to customers and Field Service Engineers by phone, email and on site.
• Coordinate technical priorities with the Service Administration team and schedule Field Service Engineers.
• Review maintenance and call‑out reports, issue internal technical bulletins, validate recommendations.
• Lead troubleshooting and root‑cause analysis, driving timely resolution while maintaining customer satisfaction.
• Maintain and improve service manuals, SOPs, technical documentation and the knowledge base.
• Support engineer induction, coaching, technical development reviews and training.
• Liaise with Procurement on technical specifications and service materials, with cost awareness.
• Ensure service activities comply with ISO 9001, ISO 14001 and ISO 45001, environmental regulations and safety policies.

Skills

Team leadership

Mechanical background

Electrical background

Problem solving

Analytical skills

Communication

Decision-making

Troubleshooting

Customer focus

Organisational skills

Commercial awareness

Independent working

Education

Water treatment qualification

Tools

Procore

SharePoint

CRM/SAGE

Microsoft 365

Job description

Whitewater Group is seeking a Technical Support Lead to guide the day-to-day technical support across Europe. Reporting to the European Service Manager, you will mentor Field Service Engineers, coordinate with procurement and the service admin team, and troubleshoot complex issues on site and remotely.

Based in or near Naas, Co. Kildare, the role is hybrid for a one-year fixed-term position with some travel.