Technical Support Engineer – AI-Driven SaaS, Wexford

Scurri Ltd; Wexford; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Breakfasts & snacks on site

Company pension

Health scheme

22 days annual leave

Death in Service

Employee Assistance Program

Annual company day

Volunteer time

Friday 4pm finish

Job summary

Scurri Ltd in Wexford seeks a Technical Support Engineer to join the Operations team in a full-time role. Based at the Wexford Town offices, you’ll diagnose and resolve complex API and integration issues, provide clear guidance across channels, and help shape our product roadmap with AI-driven workflows.

You’ll bring 5+ years in SaaS tech support, a technical IT qualification, and strong communication skills to deliver trusted, timely responses for brands across Ireland, the UK, and Europe.

Qualifications

• 5+ years in a technical support role within a web-based product, SaaS, or tech-enabled service.
• A technical qualification in IT, Computer Science, Software Engineering, or a related field.
• A relentless drive to master AI tools, prompt engineering, and automated agent workflows to eliminate manual friction.
• Working knowledge of APIs, JSON, and XML.
• Sharp analytical skills backed by an understanding of Lean methodology.
• Outstanding listening, written, and verbal communication skills.

Responsibilities

• Efficiently diagnosing, prioritising, troubleshooting, and resolving system bugs, API issues, and integration queries within established SLAs.
• Delivering empathetic, timely, and jargon-free guidance across all support channels to drive high CSAT and NPS scores.
• Replicating complex software defects, drafting detailed steps for Engineering escalation, and tracking resolution statuses for clients.
• Authoring and updating internal troubleshooting guides and public self-service documentation as our platform evolves.
• Championing productivity by integrating AI tools and building AI-assisted workflows to streamline support, communications, and reporting.
• Identifying recurring UX bottlenecks to help shape our Product roadmap.

Skills

Tech support exp

AI prompt engineering

APIs/JSON/XML

Analytical skills

Communication skills

Flexible hours

Education

IT/CS/Software Eng qualification

Job description

Scurri Ltd in Wexford seeks a Technical Support Engineer to join the Operations team in a full-time role. Based at the Wexford Town offices, you’ll diagnose and resolve complex API and integration issues, provide clear guidance across channels, and help shape our product roadmap with AI-driven workflows.

You’ll bring 5+ years in SaaS tech support, a technical IT qualification, and strong communication skills to deliver trusted, timely responses for brands across Ireland, the UK, and Europe.