Technical Support Administrator at Scurri

Scurri; Wexford; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Company pension

Health scheme

Paid time off

Death in service

Employee assistance program

Company socials

Job summary

Scurri in Wexford Town is hiring a Technical Support Administrator on a 12-month contract to join our fast‑growing Support Team. You’ll be the first line of support for Irish and UK customers, configuring new accounts, handling admin requests, and routing technical queries to engineers while adopting AI tools to speed up workflows.

This full‑time role offers hands‑on experience in SaaS tech, mentorship, and exposure to a modern delivery management platform with a friendly, ambitious team.

Qualifications

• A technical qualification (IT, Computer Science, Software Engineering, or related discipline) or relevant experience supporting a web-based product/service.
• Strong communication and organisational skills are essential.
• Interest in AI tools and automation frameworks to improve workflows.

Responsibilities

• Configure new customer accounts and set up user profiles.
• Handle admin requests (carriers, plans, SSO, settings) and route complex issues to engineers.
• Maintain internal setup guides and keep configurations up to date.
• Utilise AI tools to speed up admin tasks and improve efficiency.

Skills

Technical support

Customer service

AI tools & automation

Communication skills

Problem solving

Education

IT/CS/Software Eng degree or equivalent

Job description

Description eCommerce is moving faster than ever - and so are we.

At Scurri, we connect online retailers with global carriers, power seamless delivery experiences and make it easier for well known brands to ship goods to their customers.

We have an exceptional opportunity for a Technical Support Administrator to join our highly motivated Support Team.

This is a full time role based in our Wexford Town offices reporting to the Operations Manager that will focus on providing effective, timely, and accurate responses to customers' queries and routing technical queries and issues to the appropriate support engineer.

This full-time, 12 month contract role is a launchpad into the SaaS and tech industry. You'll gain hands-on experience, handle real-world account operations, learn how cutting-edge platforms work, and act as the first line of support for well-known retail brands across Ireland and the UK.

What You’ll Be Doing

The successful applicant will be responsible for the following:

• Configuring new customer accounts, setting up user profiles, building sandbox environments, and kicking off initial platform integrations following sales handoffs.
• Handling essential customer requests - adding new carriers, updating plans, configuring Single Sign-On (SSO), and applying custom platform settings.
• Managing non-technical admin queues, ensuring fast responses for clients while routing complex engineering issues to the right technical specialists.
• Authoring clear internal guides for setup workflows and keep configuration processes up to date.
• Putting modern AI tools into practice! You'll leverage prompt engineering and smart workflows to speed up daily admin tasks, drive personal productivity, and optimise operational efficiency.

What You’ll Bring To The Team

If you have a 'can-do' attitude and want to build a career in technology, this 12-month contract offers direct mentorship, high-impact responsibility, and exposure to a fast-scaling tech environment.

It is anticipated that applicants can demonstrate the following skills, traits and attributes:

• A technical qualification (IT, Computer Science, Software Engineering, or related discipline) or relevant experience supporting a web-based product/service.
• High ambition, logical thinking, strong prioritisation skills, and a genuine curiosity for new software and tech.
• A strong desire to learn, experiment with, and master AI tools and automation frameworks to work smarter.
• Clear, empathetic, and professional communication skills across phone, email, live chat, and video calls.
• Full legal right to work in Ireland/EU and the UK, a clean driver's license, ESTA eligibility, and the flexibility to support business needs (occasional early mornings, evenings, or weekends) when required.

Why Scurri?

We feel it's critical that we hire highly motivated and talented people, make sure they are looked after and to give them the tools and the freedom to get things done.

We provide an open and positive work environment while ensuring our employees have the work/life balance they need.

We encourage employees to grow and develop throughout their career.

Additionally, we like to have fun as well.

Based in our Wexford Town offices (there's breakfasts / snacks / coffees / an on site gym).

• Company pension - Matched employer contribution pension after probation
• Company Health Scheme from day one
• 22 days annual leave - with additional days added at year 1, 3 and 5 rising to 25 days
• Death in Service coverage
• Employee Assistance Program
• Annual company day, regular all-company socials
• Paid volunteer time 9.00 - 5.30pm ( working practice of 4pm finish on Fridays)

About Scurri

Scurri is a next generation delivery management software that was created to put retailers back in control of the most fundamental pillars of their eCommerce business.

We give our clients full control of their costs, operations and customer experience with our easy-to-use and fully customisable Delivery Management Platform.

Our product helps get purchases over the line at the checkout, allows retailers to select the most effective delivery option for each package, create accurate labels, track packages more accurately, and provide an analytics suite that delivers tangible insights.

Founded in 2010, we have grown to process over 100 million orders per annum and we have no intention of stopping there.

Our workforce spans Ireland, the UK and Europe supporting an international customer base of well known retailers.

Our team are a curious and resourceful bunch spread across operations, product, IT, finance, customer success, sales and marketing.

We collectively share an aspiration to deliver a world class product and service, and to be there for one another and our customers whenever we're needed.

We take our culture seriously and endeavour to reflect our values of Family, Fun, Success, Lean, Customer and Innovation in every aspect of life in Scurri.