SaaS Tech Support Specialist (First-Line)

scurri; Ireland; On-site; EUR 30,000 - 42,000; Full time

Job summary

SCURRI is seeking a Technical Support Administrator for our Wexford Town offices in Ireland. This full-time, 12-month contract role focuses on delivering timely, accurate responses to customers and routing technical queries to the right support engineer.

You’ll gain hands-on experience in a SaaS environment and support well-known retail brands across Ireland and the UK. Reporting to the Operations Manager, you will become the first line of support and help drive smooth account operations while

Qualifications

• No formal degree required; on-the-job training provided.

Responsibilities

• Provide effective, timely, and accurate responses to customers' queries.
• Route technical queries to the appropriate support engineer.

Job description

SCURRI is seeking a Technical Support Administrator for our Wexford Town offices in Ireland. This full-time, 12-month contract role focuses on delivering timely, accurate responses to customers and routing technical queries to the right support engineer.

You’ll gain hands-on experience in a SaaS environment and support well-known retail brands across Ireland and the UK. Reporting to the Operations Manager, you will become the first line of support and help drive smooth account operations while