SaaS Technical Support & Onboarding Specialist

Scurri

Wexford

On-site

EUR 32,000 - 42,000

Full time

8 days ago

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Benefits offered by this job

Company pension

Health scheme

Paid time off

Death in service

Employee assistance program

Company socials

Job summary

Scurri in Wexford Town is hiring a Technical Support Administrator on a 12-month contract to join our fast‑growing Support Team. You’ll be the first line of support for Irish and UK customers, configuring new accounts, handling admin requests, and routing technical queries to engineers while adopting AI tools to speed up workflows.

This full‑time role offers hands‑on experience in SaaS tech, mentorship, and exposure to a modern delivery management platform with a friendly, ambitious team.

Qualifications

A technical qualification (IT, Computer Science, Software Engineering, or related discipline) or relevant experience supporting a web-based product/service.
Strong communication and organisational skills are essential.
Interest in AI tools and automation frameworks to improve workflows.

Responsibilities

Configure new customer accounts and set up user profiles.
Handle admin requests (carriers, plans, SSO, settings) and route complex issues to engineers.
Maintain internal setup guides and keep configurations up to date.
Utilise AI tools to speed up admin tasks and improve efficiency.

Skills

Technical support

Customer service

AI tools & automation

Communication skills

Problem solving

Education

IT/CS/Software Eng degree or equivalent

Job description

This full‑time role offers hands‑on experience in SaaS tech, mentorship, and exposure to a modern delivery management platform with a friendly, ambitious team.

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