Remote Operations Analytics & IT Support Specialist

APLEONA IRELAND LIMITED; Rathfarnham; Hybrid; EUR 40,000 - 65,000; Full time

Benefits offered by this job

Remote/Blended working

Job summary

APLEONA IRELAND LIMITED is seeking a Technical Operations Analyst to support day-to-day service operations, improve performance with data-driven insights, and coordinate technical teams. The role combines operational support, systems management, reporting, and workflow optimisation to enhance service delivery.

Key duties include tracking KPIs, using Power BI to analyse data, producing reports for management, and providing IT and systems support. Suitable for remote or blended work in Ireland.

Qualifications

• Minimum 2 years of experience in a relevant operations/support role.
• Level 4 qualification or IT-related qualification accepted.
• English fluency at high level (C2).
• Experience with Power BI or similar reporting tools is desirable.

Responsibilities

• Track and monitor KPIs to measure operational efficiency and service performance.
• Use Power BI to analyse operational data and generate actionable insights.
• Produce clear, structured reports for management and stakeholders.
• Provide day-to-day IT and systems support, troubleshooting issues.
• Conduct workflow analysis and recommend data-driven improvements.
• Train and onboard engineers on systems, tools and processes.
• Coordinate engineering teams to maximise coverage and response times.
• Manage and optimise technical workflows to improve productivity.
• Support ongoing system improvements and process enhancements.

Skills

Analytical thinking

Problem solving

Teamwork

Time management

Communication

IT support

Education

Level 4 qualification or IT-related qualification

Tools

Power BI

Job description

APLEONA IRELAND LIMITED is seeking a Technical Operations Analyst to support day-to-day service operations, improve performance with data-driven insights, and coordinate technical teams. The role combines operational support, systems management, reporting, and workflow optimisation to enhance service delivery.

Key duties include tracking KPIs, using Power BI to analyse data, producing reports for management, and providing IT and systems support. Suitable for remote or blended work in Ireland.