Technical Implementation Consultant, EHS (EMEA)

HSI; Westport; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Bupa Private Health Insurance

Hybrid and flexible working

Enhanced family leave benefits

Tuition assistance and professional "

Birthday off every year

25+ days annual leave

Wisdom EAP

Team events

Job summary

HSI is hiring an Implementation professional to own the full onboarding journey for the Donesafe platform in an Ireland-based role. You will be the single technical resource, delivering the implementation while building strong client relationships and ensuring on-time, in-scope delivery.

You’ll manage discovery, configuration, data migration, training, and go-live activities within a SaaS environment, collaborating with Product or APAC teams as needed.

Qualifications

• 3+ years of end-to-end SaaS implementations.
• Experience configuring workflows, forms, and automations.
• Excellent communication and client engagement skills.
• Ability to manage multiple projects with quality and deadlines.
• Degree or equivalent hands-on experience in IT/Business/EHS.

Responsibilities

• Lead client onboarding sessions and set clear expectations.
• Run discovery workshops to define customer requirements.
• Own end-to-end delivery and manage project plan in Rocketlane.
• Configure and document HSIDonesafe workflows and automations.
• Assist data migration and ensure smooth integration.
• Deliver client training and create user-focused documentation.
• Test configurations and coordinate go-live activities.
• Proactively manage risks and keep projects on track.
• Close projects with a smooth handover to Support.
• Collaborate with Product or APAC teams on complex projects.

Skills

End-to-end implementations

Client onboarding

Stakeholder management

Training & docs

Data migration

Project management

Presentation skills

SaaS

Education

Degree in IT/Business/EHS or related

Tools

Rocketlane

Job description

About HSI

HSI is a leading provider of EHS, compliance, and workforce development solutions. Through our Donesafe platform, we help organisations simplify safety, streamline processes, and strengthen workplace cultures.

About the Role

This is a hands-on implementation role where you’ll own the full customer onboarding journey, from initial kick-off through configuration, testing, and go-live. You’ll be the single point of contact for your clients, managing every stage of delivery to ensure successful adoption of HSI’s Donesafe solution.

You won’t be handing tasks to a delivery team. You’llbe theprinciple technical resource, delivering the implementation, while building strong client relationships, and ensuring every project runs on time and to scope

We’re seeking an experienced Implementation professional who combines industry knowledge with technical proficiency and exceptional client engagement skills.

The ideal candidate brings:

• Exceptional communication and presentation skills
• Strong analytical and technical capabilities
• Passion for delivering outstanding customer experiences
• A proactive, solution-oriented mindset to anticipate challenges
• Adaptability and meticulous attention to detail
• Great listening skills. Requirement gathering is a key part of the role so the ability to ask the right questions and correctly understand the information received is essential

What You’ll Do

• Lead client onboarding sessions, guiding customers through the implementation journey and setting clear expectations.
• Run discovery workshops to gather and define customer requirements within the agreed scope.
• Own end-to-end delivery, managing your project plan in Rocketlane and keeping work on time, in scope, and within budget.
• Build, configure and document solutions in the HSIDonesafeplatform, translating technical requirements into effective workflows and automations.
• Support data migration from legacy systems and ensure smooth integration.
• Deliver client training and create clear user documentation for administrators and end users.
• Test and validate configurations internally and with clients to meet quality and functional requirements.
• Lead go-live activities and coordinate a seamless handover to Support.
• Manage risks proactively, communicating and resolving issues early to keep projects on track.
• Close projects confidently, finalising deliverables and supporting the transition to Customer Success.
• Continuously improve by identifying opportunities to enhance implementation quality and customer experience.
• Collaborate occasionally with Product or APAC teams on technical discussions or complex projects, with 2 to 5 hours per week of flexibility.
• 3+ years of experience delivering end-to-end software implementations within a SaaS environment.
• Background or familiarity with the EHS or Health and Safety industry is highly desirable.
• Proven experience configuring workflows, forms, and automations within software platforms or similar configuration-based systems.
• Excellent communication and presentation skills, with the ability to lead workshops and explain technical details clearly to non-technical audiences.
• Proven ability to manage multiple implementation projects simultaneously while meeting deadlines and maintaining quality.
• A customer-first mindset, focused on creating a positive experience and measurable value for every client.
• Proactive and solution-oriented, with the judgement to make sound decisions and resolve challenges early.
• Adaptable and detail-focused, with the ability to work comfortably in a fast-paced, evolving environment.
• Collaborative when needed, with the ability to partner with Product or global teams while working independently day to day.
• Degree in IT, Business, EHS, or a related field, or equivalent hands-on experience.
• Impact:Drive growth and shape the future of HSI in the UK & Ireland.
• Career Growth:Clear progression path into Account Executive and senior sales roles.
• Training & Enablement:Ongoing sales, product, and industry training to support your success.
• Culture:Collaborative, supportive, and high-energy team environment.
• Purpose:Contribute to safer, healthier, and more compliant workplaces worldwide.

As well as:

• Bupa Private Health Insurance & Rewards
• Hybrid and flexible working
• Enhanced family leave benefits
• Tuition assistance and professional development fundingYour birthday off every year
• 25+ days annual leave, increasing with service
• Mental health and wellbeing support through Wisdom EAP
• A collaborative culture with regular team events