Technical Account Manager, Cybersecurity (EMEA)

CrowdStrike Inc.; Dublin; Remote; EUR 85,000 - 125,000; Full time

Job summary

CrowdStrike is a global leader in cybersecurity seeking a Technical Account Manager to provide proactive technical support to Premium Support customers in the EMEA region. You will onboard new customers, conduct health checks, and share best practices to ensure success.

You will engage with stakeholders from SOC to the C-suite, research issues, coordinate resolutions, and contribute to the knowledge base. This role requires travel up to 25% and a strong focus on customer outcomes.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Native or Fluent in English and Hebrew.
• Experience working with Windows Server Operating Systems.
• Knowledge of enterprise web technologies, security and cutting-edge infrastructures.
• Excellent customer service skills and ability to quickly establish technical credibility with customers.
• Excellent communication skills, written and verbal.
• Proven problem-solving skills.
• Collaborative attitude.
• Ability to travel up to 25%.
• Commitment to customer success.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Responsibilities

• Serve as primary technical contact and augment our customer support teams in EMEA.
• Onboard new customers to the CrowdStrike platforms.
• Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices.
• Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
• Engage with customers at all levels of their organisation, from the front lines of the SOC to the C-suite.
• Research customers’ technical issues in a timely manner and follow up with recommendations and action plans.
• Escalate customer issues to management when appropriate.
• Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.
• Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
• Create knowledge base content to capture new learning for reuse throughout the company and user base.
• Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• Support the sales teams in identifying account expansion opportunities.
• Drive support cases to ensure issues are being resolved in a timely manner.

Skills

English

Hebrew

Windows Server OS

Enterprise web technologies

Security

Customer service

Communication

Problem solving

Collaboration

Travel 25%

Customer success

AI technologies usage

SaaS experience (3+ years)

Linux/Mac experience

Education

Bachelor’s Degree or equivalent

Bachelor’s Degree in Computer Science or equivalent (Bonus)

Tools

Windows Server

AI tools (general)

Job description

CrowdStrike is a global leader in cybersecurity seeking a Technical Account Manager to provide proactive technical support to Premium Support customers in the EMEA region. You will onboard new customers, conduct health checks, and share best practices to ensure success.

You will engage with stakeholders from SOC to the C-suite, research issues, coordinate resolutions, and contribute to the knowledge base. This role requires travel up to 25% and a strong focus on customer outcomes.