Tech Customer Support (German)- CL 13

Accenture PLC; Leinster; On-site; EUR 34,000 - 48,000; Full time

Job summary

Accenture is seeking a Customer Support professional to join our onsite team in Sandyford, Ireland. Fluent German and English are required. This is a full-time role (40 hours/week) with a 24/7 rotation (no night shifts).

Sponsorship is not available; a valid full-time work permit is mandatory for us to proceed with your application. You will develop deep knowledge within a complex product group, investigate issues, and guide the sales advertisers to resolve bugs.

Qualifications

• Excellent oral and written communication skills.
• Experience working with a chat support function is desirable.
• Proven experience working in a KPI/target driven environment.
• Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
• Aptitude to support sophisticated products.
• Quickly adapts to new products and system.
• Demonstrates strong critical thinking and problem‑solving skills.
• Collaborative team player.
• Proficient in using computers and digital tools.

Responsibilities

• Develop deep knowledge within a complex product group.
• Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or debugging.
• Own tasks end-to-end until they are assigned to specialist.
• Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.
• Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team
• Partner with product support group specialists to determine solutions to advertising bugs and product confusion
• Facilitate a high-end customer experience related to support for advertising bugs
• Mentor team members and own product support areas..

Skills

German language

English language

Excellent communication

KPI mindset

Problem solving

Team player

Digital tools proficiency

Job description

General Information

Position: Customer Support

Languages Required: Fluent in both German & English

Location: onsite - Sandyford, D18

Contract: Full-time role 40 hours per week

Work Hours: 24/7, Mon-Sun, 8am - 10pm on a rotational basis (no night shift).

.

For internal applicants, the type of contract will remain unchanged.

** Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.

Duties and Responsibilities

• Develop deep knowledge within a complex product group.
• Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or de-bugging.
• Own tasks end-to-end until they are assigned to specialist.
• Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.
• Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team
• Partner with product support group specialists to determine solutions to advertising bugs and product confusion
• Facilitate a high-end customer experience related to support for advertising bugs
• Mentor team members and own product support areas..

INCLUSION AND DIVERSITY

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [e-mail].

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.

Professional Skills

• Excellent oral and written communication skills required.
• Experience working with a chat support function is desirable
• Proven experience working in a KPI/target driven environment
• Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
• Aptitude to support sophisticated products.
• Quickly adapts to new products and system
• Demonstrates strong critical thinking and problem‑solving skills
• Collaborative team player
• Proficient in using computers and digital tools