Team Manager - Residential Technicians

Actavo; Dublin; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Pension plan

Life assurance – 4 times your annual salary

Employee assistance programme

Refer a friend scheme

Maternity pay

Educational assistance

Career progression opportunities

Long Service Awards

Job summary

A prominent service provider in Dublin is seeking a Crew Manager to oversee daily operations for Virgin Media contracts. You will allocate workloads to crews, monitor project completion, and address client queries while ensuring adherence to Health and Safety standards. The ideal candidate has experience leading Installation teams, a full driver’s license, and strong communication skills. This role offers various benefits, including a pension plan and career progression opportunities.

Qualifications

• Previous related experience leading a team of Installers required.
• Intermediate understanding of VM Network operation preferred.
• A full driver’s license is necessary.

Responsibilities

• Allocate daily workload to crews throughout Connacht.
• Monitor task completion throughout the day.
• Identify training needs and areas of improvement.
• Compile daily and weekly timesheets.

Skills

Team leadership

Excellent communication

Computer literacy (Word, Excel)

Ability to work flexible hours

Job description

We’ve worked hard to build a culture where people feel a genuine sense of belonging, wherever they work in our operations, and whatever their role. Our culture is grounded in our core values and our very strong commitment to delivering every day for our clients and their customers, getting everyone home safely, and caring about your wellbeing.

The Role

Daily oversight and management of crews working on Residential Virgin Media contracts throughout Connacht with a view to maximising core KPI’s and adherence to quality and H&S standards and ensuring client satisfaction with services provided by Actavo.

Responsibilities

• Allocate daily workload to crews throughout Connacht
• Monitor completion throughout the day
• Identify jobs in jeopardy and endeavour to optimise completion
• Identify training needs and areas of improvement
• Front line response to client queries
• Compile daily and weekly timesheets
• Adhere to and maintain compliance with all Health and Safety procedures within your work.

Requirements

• Previous related experience leading a team of Installers
• A full driver’s license is required
• Intermediate understanding of VM Network operation and signal flow preferred
• Computer literate – intermediate knowledge of Microsoft Word and Excel
• Excellent communication skills required
• Ability to work flexible hours and overtime when necessary

Benefits

• Pension plan
• Life assurance – 4 times your annual salary
• Employee assistance programme
• Refer a friend scheme
• Maternity pay
• Educational assistance
• Career progression opportunities
• Long Service Awards