Team Leader - Arnotts Dublin

Chanel Inc.; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Private Medical Insurance

Online GP App

Cycle Scheme

Pension

Life Assurance

Retail Discounts

Employee Assistance Programmes

Arts & Culture Ticket Discounts

CHANEL Product Discounts

Employee Only Sales

Service Awards Programme

Job summary

CHANEL is seeking a Team Leader at their Arnotts Dublin counter to drive fragrance and beauty sales while delivering an exceptional client experience. You will support the Account Manager, coach the team, and promote CHANEL’s standards across the counter to meet ambitious targets.

The role emphasizes leadership, collaboration, and a passion for luxury cosmetics, with a strong focus on delivering personalised customer service and achieving business objectives within a dynamic retail environment.

Qualifications

• Experience in luxury retail environment preferred.
• Strong customer service and selling skills.
• Ability to lead and train a team.

Responsibilities

• Build the account by achieving and exceeding sales targets, developing the business to increase sales volume and productivity
• Play an integral part in building CHANEL’s portfolio of clients through data capture in line with the brand’s expectations
• Take responsibility for driving the sales contribution to the overall performance on the counter
• Lead by example, motivating individual as well as team performance to reach/exceed set targets, demonstrating and encouraging reliability and flexibility as the business demands
• Train and direct the team efficiently, organising motivational and informative team meetings and briefings regarding products and procedures as appropriate

Skills

Collaborative mindset

Team leadership

Customer enthusiasm

Job description

Team Leader Location: Arnotts Dublin Contract: Permanent, 37.5 hours/week, any 5 in 7 days

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. “In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand. Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.

Your role @CHANEL

Alongside the Account Manager, you take responsibility for and manage the Fragrance & Beauty CHANEL account efficiently and effectively, promoting business objectives as appropriate and ensuring that the team and the account achieve and exceed set sales targets by providing a tailored, memorable client experience.

What impact you can create at CHANEL

• Build the account by achieving and exceeding sales targets, developing the business to increase sales volume and productivity
• Play an integral part in building CHANEL’s portfolio of clients through data capture in line with the brand’s expectations
• Take responsibility for driving the sales contribution to the overall performance on the counter
• Lead by example, motivating individual as well as team performance to reach/exceed set targets, demonstrating and encouraging reliability and flexibility as the business demands
• Train and direct the team efficiently, organising motivational and informative team meetings and briefings regarding products and procedures as appropriate

What you will bring to the role

• An approachable, collaborative and team focused approach
• Ability to build relationships quickly and create a team spirit, with a flair for collaboration
• Ability to demonstrate enthusiasm for selling, flair for the product and excitement for providing customer satisfaction

You are energised by

• Working in a highly collaborative environment that encourages people to perform at their best
• Creating an inspirational and supportive work environment for your team
• Thriving in an environment where personal growth is encouraged
• Using empathy to understand clients needs and identifying opportunities
• Contributing in the on-going and companywide version of sustainability.

Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas: Restoring Nature and Climate Investing in Circularity Advancing dignity and prosperity Promoting the autonomy of women

Benefits at CHANEL

• Physical Wellbeing: Private Medical Insurance and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

*Benefits are eligibility dependant and subject to change at any time At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.