Strategy & Operations Manager

Kota; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance via Kota

Pension with matched contributions up 

WFH stipend

25 days PTO

Annual offsite

Stock options

Job summary

Kota is building a foundational Strategy team to scale the business in 2026 and 2027. Reporting to the COO, this role focuses on shaping the end-to-end customer experience and collaborating across functions to deliver outstanding outcomes for Kota’s customers.

The successful candidate will be a generalist and a strong problem-solver, thriving in startup ambiguity and empowered by experienced founders and a stellar executive team, with exposure to senior leadership and accelerated learning.

Qualifications

• 5+ years in fast-growing startups or top-tier consulting firms or equivalent.
• Outstanding analytical skills across tools, with SQL experience preferred.
• Ability to switch contexts and learn across complex topics.
• Bias for action: drive things to completion.
• Customer-first mindset and impact on outcomes for customers.
• Clear written and verbal communication; engage stakeholders at all levels.
• Comfort with ambiguity and startup environment.

Responsibilities

• Drive strategic projects identifying and leading business-critical initiatives to accelerate growth and efficiency.
• Lead day-to-day initiatives to uplift performance of functional teams and BAU setup.
• Own competitive intelligence and develop market understanding to shape solutions.
• Establish data foundations and promote a data-driven problem-solving culture.
• Prepare cross-functional updates for stakeholders on progress, risks and opportunities.
• Handle ad-hoc requests across business functions, including deep dives and issue resolution.

Skills

5+ years experience

Analytical skills

SQL

Cross-functional

Bias for action

Customer mindset

Clear communication

Ambiguity tolerance

Job description

Reporting to: COO
Location: Dublin - 2 days on site

About Kota

Kota is reimagining insurance and retirement benefits for the modern workforce. Through our two flagship products - Kota Platform, the first fully integrated benefits platform, and Kota Embed, our embedded insurance solution - we're making benefits more accessible, valued, and global.

Today, we power benefits for tens of thousands of employees at Europe's most forward-thinking companies, including Carwow, Tines, Zoe, and Remote. Founded in 2022, we've raised more than €20M from leading investors like EQT Ventures, Eurazeo, Northzone, and Frontline, along with founders and executives from Workday, Remote, Personio, OpenAI, and more.

The Role

We are building out our foundational Strategy team, which will play a crucial role as we scale the business in 2026 and 2027. Reporting to the COO, this person will take on a wide range of responsibilities to support many different areas of Kota. The initial focus will be on shaping the end-to-end customer experience and working cross functionally to ensure we deliver great outcomes for our customers.

Success in this role would lead to this person becoming a trusted problem solver in the company with broad knowledge of the business and its operations.

This individual should be a generalist and an excellent problem solver, enjoying the ambiguity that is inherent in startup life. The role represents an opportunity to build, supported by experienced founders and a stellar executive team, leading to senior leadership exposure and accelerated learning.

What You'll do

• Drive strategic projects. Identify and lead business-critical projects that will

  accelerate business growth and improve efficiency, particularly in areas such as customer experience and expansion

• Lead day-to-day initiatives to uplift the performance of our functional teams, taking ownership for element of our BAU setup

• Own competitive intelligence. Build our market understanding and contribute to the development of industry-leading solutions that solve pain points experienced by customers.

• Establish data foundations. Contribute to a data-centric culture by owning projects that drive our information capabilities, enabling everyone to take a data-driven approach to problem-solving.

• Prepare cross-functional updates. Draft and update materials informing stakeholders about project progress, risks, and opportunities.

• Handle ad-hoc requests relating to all functional areas of the business, including deep dives or issue analysis and resolution

What We're Looking For

• 5+ years of experience in fast-growing startups or top-tier consulting firms or equivalent

• Outstanding analytical skills across tools, with SQL experience preferred

• Ability to switch contexts. We are looking for a generalist who can quickly learn and operate across various, complex topics at any one time

• Bias for action. You prefer to drive things to completion and achieve results

• Customer-first mindset. Our customers are at the heart of what we do and everything we build contributes to industry-leading outcomes for them

• Clear communication. Excellent written and verbal skills. You can communicate ideas clearly and engage stakeholders at all levels

• Comfort with ambiguity. You thrive when there's no playbook. You’d rather build the thing than inherit the thing.

Our Values

• Have Integrity. We care deeply about our why and it won't jeopardise our how.

• Care Deeply. Our products are our story, we look at the details, go the extra mile to

  delight customers.

• Own Your Ship. Ask why, do the work, get the data, solve the problem, be an owner.

• Raise the Bar. We continuously look to push past good enough. Expect more, move

  faster, and never stop raising your and the team’s standards.

• Play to Win. We exist because we decided to say no to the norm - now we do this

  everyday.
  

Kota Benefits

• Health Insurance via Kota with a generous allowance

• Workplace Pension with matched contributions up to 5% via Kota (country dependent)

• WFH stipend to support your home office setup

• 25 days of Paid Time Off (PTO)

• Annual company-wide offsite + dedicated team offsite

• Attractive stock options for all employees