Strategic Retail Operations Advisor for Key Accounts

BWG Foods; Dublin; On-site; EUR 42,000 - 54,000; Full time

Job summary

BWG Foods in Ireland seeks a Retail Operations Advisor for the MAXOL account to drive performance across designated retailers, advise on store operations, and improve margins. You will build trusted retailer relationships, translate strategy into actionable field plans and lead improvement initiatives in partnership with cross-functional teams.

The role requires a customer-focused mindset, strong commercial awareness and the ability to operate at both strategic and operational levels, delivering

Qualifications

• Significant experience in a customer-focused, standards-driven food retail environment.
• Strong understanding of retail economics, margins and profitability.
• Proven track record of delivering results and improving business performance.
• Strong commercial judgement and the confidence to identify opportunities, challenge constructively and influence customer decisions.
• Excellent interpersonal and relationship-building skills.
• The ability to think strategically while remaining highly practical and operationally focused.
• Strong numerical, analytical and IT skills.

Responsibilities

• Own and develop the MAXOL relationship across your area, building trusted and commercially focused relationships with retailers.
• Drive business performance, ensuring optimum execution of our commercial strategy and maximising opportunities across the customer network.
• Grow customer loyalty and share of business, ensuring customers purchase the products and services committed to under trading and supply agreements.
• Act as a trusted retail advisor, providing practical best-practice guidance on store operations, customer experience, merchandising and margin optimisation.
• Use commercial insight to identify opportunities, helping retailers understand their performance and take action to improve profitability.
• Champion exceptional standards, advising customers on food hygiene, operational compliance and the procedures required to maintain consistently high standards.
• Lead store audits and improvement activity, using excellence audit results to identify underperformance, agree corrective actions and follow through to delivery.
• Collaborate across the wider organisation, working closely with Fresh Food, Alcohol and other specialist advisors to deliver a consistent and compelling proposition at store level.
• Drive compliance with company policies, procedures and agreed standards while maintaining strong and constructive customer relationships.
• Support major projects and business initiatives, including new store openings, store refits and other strategic or operational projects.
• Share insight from the field, bringing customer and market intelligence back into the wider business to help shape future commercial opportunities.
• Deliver against clear objectives and deadlines, taking ownership for results and ensuring agreed actions translate into measurable improvements.

Skills

Customer experience

Operational excellence

People development

Commercial acumen

Retail operations

Relationship building

Education

Leaving Certificate or equivalent

Job description

BWG Foods in Ireland seeks a Retail Operations Advisor for the MAXOL account to drive performance across designated retailers, advise on store operations, and improve margins. You will build trusted retailer relationships, translate strategy into actionable field plans and lead improvement initiatives in partnership with cross-functional teams.

The role requires a customer-focused mindset, strong commercial awareness and the ability to operate at both strategic and operational levels, delivering