Strategic NHS Key Account Manager – Virtual Care

Doccla; Dublin; Hybrid; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Annual leave

Stock options

Private health insurance

Hybrid work

Job summary

Doccla is seeking a Key Account Manager to own and grow a portfolio of NHS and HSE accounts in a hybrid setup. You will be the single point of accountability, strengthening client relationships and expanding clinical pathways while coordinating across Product, Clinical and Commercial teams.

The role values a commercial mindset, comfort with renewals, and prior SaaS or startup experience, ideally with NHS/HSE Ireland exposure.

Qualifications

• 2–4 years in account management, customer success or client-facing roles.
• Commercial mindset with renewals and growth ownership.
• Able to build trusted relationships from ward nurses to senior executives.
• Experience in tech, SaaS or startup environments (essential).
• NHS/HSE Ireland knowledge is strongly advantageous.

Responsibilities

• Own a portfolio of NHS & HSE accounts end to end.
• Grow accounts by adding new pathways and expanding existing ones.
• Lead client meetings, renewals, and escalation as needed.
• Oversee delivery across accounts with cross-functional coordination.

Skills

Account management

Customer success

SaaS

Startup experience

NHS/HSE Ireland experience

Relationship building

Commercial mindset

CRM & reporting tools

Tools

HubSpot

Jira

Looker

Lightdash

Job description

Doccla is seeking a Key Account Manager to own and grow a portfolio of NHS and HSE accounts in a hybrid setup. You will be the single point of accountability, strengthening client relationships and expanding clinical pathways while coordinating across Product, Clinical and Commercial teams.

The role values a commercial mindset, comfort with renewals, and prior SaaS or startup experience, ideally with NHS/HSE Ireland exposure.